ECommerce Fulfillment Operations Lead
4 days ago
About the Role:
The Senior Product Manager will be responsible for developing and executing the company's logistics and supply chain strategy, driving operational excellence and delivering exceptional customer experiences. This individual will collaborate closely with cross-functional teams to identify areas of improvement, develop and implement solutions, and measure progress against established KPIs.
Key Accountabilities:
- Lead the development and execution of the logistics and supply chain strategy, ensuring alignment with business objectives and customer needs.
- Work closely with tech, operations, and vendor teams to analyze key bottlenecks, identify opportunities for improvement, and implement solutions that drive business growth.
- Develop and implement automated tracking and inventory management systems, ensuring real-time visibility into order status and improving post-purchase customer experience.
- Collaborate with stakeholders to establish key performance metrics (KPIs) and drive continuous improvement, measuring progress against established benchmarks and making data-driven decisions to inform strategic direction.
Requirements:
- 4-8 years of experience in eCommerce logistics, supply chain, or fulfillment operations, with a proven track record of building and scaling logistics/supply chain products.
- Strong understanding of inventory management, demand forecasting, and last-mile delivery, with hands-on experience working with 3PL providers, warehouse management systems (WMS), and ERP tools.
- Proven ability to work with data-driven decision-making and product analytics, leveraging insights to inform strategic direction and drive business growth.
- Strong stakeholder management skills, with experience in cross-functional collaboration and effective communication across diverse groups.
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