Cloud Support Expert

14 hours ago

Dombivli, Maharashtra, India beBeeTechnical Full time ₹ 10,00,000 - ₹ 20,00,000

Remote IT Support Specialist

  • Job Summary:

At Flynaut, we're seeking a skilled technical expert to provide advanced remote IT support for Microsoft 365, Azure AD/Active Directory, Intune device management, Exchange, and SharePoint. As a Level 2 Technical Support Engineer, you will be responsible for troubleshooting complex issues, guiding junior technicians, and driving successful migrations while ensuring best-practice IT asset management.

  • Microsoft 365 & Collaboration: Provide advanced support for Microsoft 365 apps (Outlook, Teams, OneDrive, SharePoint).
  • Device & Endpoint Management: Configure and support Intune device enrollment, compliance policies, and app deployments for Windows, iOS, and Android endpoints.
  • Active Directory / Azure AD: Administer on-prem AD and Azure AD: user lifecycle, group policies, authentication issues, and conditional access troubleshooting.
  • Troubleshooting & Monitoring: Diagnose and resolve Level 2 incidents remotely, minimizing downtime and ensuring system availability.
  • Support & Triage Leadership: Serve as the escalation point for Level 1 (Service Desk) tickets, providing triage guidance and knowledge-sharing to upskill junior technicians.
  • Customer Engagement: Deliver user-focused support with clear communication, set expectations, and ensure timely resolution.
  • Compliance & Documentation: Maintain precise records of incidents, fixes, and system configurations.
  • Collaboration & Escalation: Partner with senior teams on complex problems and root-cause analysis.

Key Qualifications & Requirements:

  • 4+ years in IT support, including at least 2 years in a Level 2 capacity.
  • Proven expertise in Microsoft 365 administration, Exchange Online, and SharePoint Online, with hands-on migration experience.
  • Strong working knowledge of Intune endpoint enrolment, compliance, and configuration policies.
  • Solid background in Active Directory/Azure AD user and group management, GPO, and authentication troubleshooting.
  • (Optional) Familiarity with Remote Monitoring & Management (RMM) platforms and ITSM/ticketing systems.
  • Broad understanding of Windows OS, basic networking (TCP/IP, DNS, VPN), and endpoint security principles.
  • Excellent analytical, documentation, and customer-service skills; ability to explain technical concepts clearly to non-technical users.

We offer a collaborative environment, continuous upskilling, and opportunities to work with the latest Microsoft cloud technologies. If you're passionate about solving problems, mentoring others, and driving cloud-first solutions, we'd love to hear from you.

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