High-Performance Operations Manager

2 weeks ago

Hyderabad, Telangana, India hotsourced Full time

We are hiring a highly skilled Operations Manager to join our dynamic team at Hotsourced. As an integral part of our sales and marketing department, this role will be responsible for ensuring the smooth operation of our business.

About the Role:

The successful candidate will serve as the central hub for operational efficiency, taking ownership of critical activities that currently lack a dedicated owner. This role is designed to address issues such as poor tracking and prioritization of key projects, inefficient allocation of team time on tasks that do not drive the business forward, and uneven workload distribution among team members.

By assuming responsibility for key data, reporting, and operational support activities, this role will enable the team to focus on their expertise and revenue-generating efforts.

Responsibilities:

  • Maintain and update trackers, including sales, marketing, scorecard, and retention trackers.
  • Generate weekly reports summarizing insights from all trackers.
  • Oversee critical business initiatives, such as HubSpot/email/domain migrations, development of Notion dashboards and reporting tools, and investigation and implementation of new software solutions.
  • Ensure team actions/projects are tracked and driven to completion.
  • Support the creation and documentation of Standard Operating Procedures (SOPs) and workflows.
  • Schedule social media posts and manage updates to tools like Calendly.
  • Organize and subtitle marketing videos.
  • Collate and report on data for marketing and sales initiatives.
  • Assist in developing and maintaining SOPs for marketing and sales processes.

Requirements:

  • Prior experience in operations roles with a strong understanding of project management principles.
  • Hands-on experience with tools like Notion and proficiency in Google Sheets/Excel for data analysis and reporting.
  • Strong stakeholder management and collaboration skills, with excellent communication abilities.
  • A problem-solving mindset with adaptability to dynamic environments.
  • Proactive initiative and a sense of ownership.

What We Offer:

  • An estimated salary range of 8 - 12 lakh per year, depending on experience.
  • Fully remote work arrangement with flexibility to work from anywhere.
  • Company laptop provided.
  • 15 days annual leave.
  • 11 public holidays.

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