
Technical Firewall Specialist
24 hours ago
About the Role:
We're seeking an experienced technical professional to provide high-level support for our clients' Firewall solutions. As a key member of our team, you'll work closely with customers to address complex post-sales concerns and ensure their environments remain secure.
Main Responsibilities:
- Deliver exceptional technical support to clients and partners
- Troubleshoot and resolve intricate technical issues
- Manage support cases to guarantee timely resolution and follow-up
- Publish detailed RCA documents and technical documentation
Requirements:
To excel in this role, you'll need:
- More than 5 years of experience in customer-facing technical support
- Expertise in Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP, Authentication Protocols
- Familiarity with Firewall Central Management Systems
- Excellent written and verbal communication skills
What We Offer:
This position offers a dynamic work environment, opportunities for growth, a competitive compensation package, and collaboration with a dedicated team of professionals.
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