
Post-Purchase Logistics Manager
5 days ago
Our company is seeking a highly skilled Post-Purchase Logistics Manager to oversee the end-to-end post-purchase journey for our marketplace. This involves driving both seller dispatch readiness and 3PL performance from packing, pickup, in-transit, delivery, returns, claims, and customer ticket closure.
Key Responsibilities- Own the end-to-end post-purchase journey to ensure reliability, cost efficiency, and a smooth retailer experience.
- Oversee seller-side dispatches: timely packing, order readiness, and minimal post-order out of stock situations.
- Manage 3PL relationships and hold them accountable for pickup/delivery Service Level Agreements (SLAs), cost, and quality.
- Track penalty recovery, claims realization, and highlight leakage (lane delays, packer/station misses, weight mismatches).
To be successful in this role, you will need:
- 4–7 years of experience in e-commerce logistics, 3PL operations, or supply chain.
- A strong understanding of seller dispatch operations, 3PL contracts, on-time delivery (OTD), return to origin (RTO), and cost levers.
- Proficiency with dashboards, Excel/Sheets; SQL/BI skills are a plus.
- A bias for action, strong vendor management, and structured problem-solving skills.
This role offers a unique opportunity to grow your career in a dynamic and fast-paced environment. As a Post-Purchase Logistics Manager, you will have the chance to:
- Develop your skills in logistics and supply chain management.
- Work with a talented team of professionals who are passionate about delivering exceptional results.
- Contribute to the success of our business by ensuring a seamless post-purchase experience for our customers.
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