Service Delivery Associate

7 days ago


Nashik, Maharashtra, India Impact Hr And Km Solutions Full time

**Job Description:**

At Impact Hr And Km Solutions, we are seeking a Customer Experience Specialist to join our team. The ideal candidate will have 2-3 years of experience in customer service, possess excellent communication skills, and be dedicated to providing exceptional support to our customers.

Key responsibilities include:

  • Managing customer inquiries via phone, email, and chat in a timely and professional manner.
  • Providing accurate information regarding products, services, and policies to customers.
  • Resolving customer complaints and issues effectively, ensuring customer satisfaction.

Required Skills and Qualifications:

  • Bachelor's degree in any discipline.
  • 2-3 years of experience in customer service or related field.
  • Strong communication skills in English; proficiency in Hindi and regional languages is a plus.
  • Proficient in using customer service software and CRM systems.
  • Ability to handle difficult situations and resolve conflicts calmly and professionally.
  • Basic knowledge of MS Office Suite (Word, Excel, PowerPoint).
  • Strong problem-solving skills and attention to detail.


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