Service Delivery Associate
7 days ago
**Job Description:**
At Impact Hr And Km Solutions, we are seeking a Customer Experience Specialist to join our team. The ideal candidate will have 2-3 years of experience in customer service, possess excellent communication skills, and be dedicated to providing exceptional support to our customers.
Key responsibilities include:
- Managing customer inquiries via phone, email, and chat in a timely and professional manner.
- Providing accurate information regarding products, services, and policies to customers.
- Resolving customer complaints and issues effectively, ensuring customer satisfaction.
Required Skills and Qualifications:
- Bachelor's degree in any discipline.
- 2-3 years of experience in customer service or related field.
- Strong communication skills in English; proficiency in Hindi and regional languages is a plus.
- Proficient in using customer service software and CRM systems.
- Ability to handle difficult situations and resolve conflicts calmly and professionally.
- Basic knowledge of MS Office Suite (Word, Excel, PowerPoint).
- Strong problem-solving skills and attention to detail.
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