Senior Virtual Desktop Specialist

Job Title:

This role is responsible for providing Systems Engineering Support as well as Daily End User Operations Support. The engineer will collaborate with the Systems Engineering team to achieve project goals and offer daily end user escalation support to users worldwide.

The ideal candidate will work closely with Security and Compliance teams to validate new application requests and maintenance tasks before transitioning to production.

Responsibilities:

• Provide support for multiple Windows platforms in both Physical and Virtual Environments.
• Manage the entire lifecycle of global standard desktop and laptop models.
• Maintain desktop images and modify SCCM task sequences as needed.
• Create and maintain existing support documents to maintain high quality standards in the delivery of End User Computing services.
• Provide advice, guidance, and direction to carry out plans and procedures, ensuring schedule attainment, product development, process adherence, and performance.
• Provide last tier support for operations and support teams, including root cause analysis and preventative analysis.
• Drive to deliver technology and products on schedule with the highest quality.
• Provide technical support with expert knowledge and act as an escalation point for the Client Support Services Team and anything related to End User Computing environment.
• Partner with Engineering teams to develop solutions.
• Manage Azure Virtual Desktop (AVD) environment including creating images, deploying VMs, monitoring VM performance.
• Develop automated solutions for deploying software packages, application patches/updates and workstation images.
• Engineer and support multiple Windows desktop images.
• Manage the entire lifecycle of global standard desktop and laptop models.
• Maintain desktop images and modify SCCM task sequences as needed.
• Monitor and address alerts from desktops using CyberArk.
• Manage and support PXE environment 1E products.
• Provide level 3 support for escalated end user issues.
• Manage Microsoft and 3rd party patch deployments.
• Package, test, and deploy new applications as needed.
• Have a positive impact with the team and our End User Computing environment.
• Maintain and expand existing Knowledge Base.
• Create new and maintain existing support documents to maintain high standards in quality in the delivery of End User Computing services.
• Administrare and troubleshoot Microsoft Auto Pilot deployments.
• Work with Microsoft Intune for Windows Device Management (device configuration, policies).

Qualifications:

• Minimum of 5 years of hands-on experience working with Azure Virtual Desktops.
• Minimum of 5 years of experience as a System Engineer.
• Working knowledge on Microsoft Azure, FsLogix, GPO, Active Directory and PowerShell.
• Experience with Day-to-day System Engineer Operations and escalations support.
• Experience developing and testing software packages using Install shield or equivalent.
• Skills managing a VDI environment (Azure Virtual Desktop preferred).
• Experience in software development life cycle methods and current technologies.
• Expert with SCCM administration, patch management, Imaging, Scripting, MSI, Packaging & Automation.
• Expert with administering and deploying software using SCCM in a global environment, developing and maintaining workstation images using SCCM.
• Expert in patch management including bios and firmware updates, service pack upgrades, and application-based updates.
• Scripting experience is considered a plus (batch, SQL, PowerShell, vbscript).
• Working knowledge of the ITIL framework.
• Skills managing a VDI environment (Azure Virtual Desktop preferred).
• Expert End Point Protection Engineering.
• Experience with Windows 10/11, Active Directory Structure, and Managing Group Policies.
• Experience developing and testing software packages using Install shield or equivalent.

Requirements:

• B.S. in Computer Science or Engineering.