
Debt Recovery Professional
6 days ago
About the Role
- This is an excellent opportunity for individuals with a background in international business process outsourcing (BPO) voice processes, particularly those who have experience in collections or customer support.
Key Responsibilities
- Handle outbound and inbound calls to collect payments in accordance with client policies.
- Follow up with customers on overdue accounts in a professional and persuasive manner.
- Maintain accurate records of customer interactions and payment commitments.
- Meet defined productivity and quality benchmarks.
- Provide timely updates and escalate issues as necessary.
Requirements
- Minimum 1 year of experience in an International BPO voice process (preferably in collections or customer service).
- Strong command of spoken English with a neutral accent.
- Excellent communication, negotiation, and interpersonal skills.
- Ability to handle pressure and meet targets in a fast-paced environment.
- Flexible to work in rotational shifts (including night shifts).
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