Fulfillment Center Experience Specialist

7 days ago


Gurgaon, Haryana, India Amazon Full time

**Job Summary**

We are seeking an experienced Tour Operations Manager to lead our Amazon Tours operations across India, Japan, and Australia.

This role involves overseeing tour delivery, team performance, and program growth across multiple fulfillment centers in the APAC region.

About the Team:**

Amazon Tours offers exclusive access to some of the world's most advanced fulfillment centers through guided in-person tours. We are customer-obsessed and strive to deliver educational, informative, and entertaining experiences that surprise and delight.

Responsibilities:*

  • Leading a team of tour guides and operations coordinators to deliver exceptional experiences for visitors
  • Evaluating tour quality, maintaining standards, and providing coaching to team members
  • Driving operational excellence through process improvements, quality controls, and continuous improvement initiatives
  • Managing program KPIs to ensure high-quality tour delivery and visitor satisfaction
  • Developing and implementing training programs to ensure consistent tour delivery across locations
  • Collaborating with fulfillment center leadership to ensure smooth integration of tour operations with facility activities
  • Partnering with global Amazon Tours teams to share best practices and maintain program consistency
  • Ensuring compliance with safety protocols, corporate policies, and local regulations


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