
Dynamics 365 Implementation Expert
1 day ago
Job Title: Functional CRM Specialist
Key Responsibilities:- Configure, install and troubleshoot Server systems to resolve issues.
- Implement Omnichannel solutions and provide training and support to users.
- Manage incident and service requests, ensuring timely resolution and maintaining SLAs.
- Develop project plans using Agile methodologies or Waterfall approaches.
- Utilize Power Platform tools, including Power Apps, Flow, and Power BI, as well as Dynamics 365 Common Data Model and Common Data Service.
Requirements:
- Minimum 3 years of experience in functional consulting.
- Minimum 3 years of technical support experience.
- Excellent analytical, research, and problem-solving skills to identify root causes.
- Strong knowledge of Microsoft Dynamics 365 Sales, Service, and Marketing modules.
- Effective communication and problem-solving skills to address technical issues.
Preferred Qualifications:
- Knowledge of Customer Engagement, including Field Services and Project Service Automation.
- MS CRM configuration expertise and application integrations with MS CRM.
- Certification in MS Dynamics.
- Understanding of DevOps and SSRS reporting services.
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