Customer Service Advisor

1 day ago

Jaipur, Rajasthan, India beBeeClient Full time ₹ 6,00,000 - ₹ 12,00,000
Technical Support Expert

This role is pivotal in ensuring seamless technical operations and client satisfaction while fostering strong relationships with our clients.

  • Provide exceptional customer service by resolving inquiries and issues related to technical tools, platforms, and services.
  • Serve as a subject matter expert for clients on operational processes, technical systems, and engineering-related queries.
  • Troubleshoot technical problems and provide proactive solutions to ensure smooth client experiences.
  • Assist in the onboarding and training of clients in using technical tools and platforms.
  • Collaborate with internal teams, including engineering, operations, and customer support, to resolve technical issues.
  • Analyze client data to identify trends and opportunities for process improvements.
  • Help develop and implement business operations processes and workflows that enhance efficiency and client satisfaction.
  • Manage client relationships, ensuring clear communication, timely issue resolution, and continuous improvement.

The successful candidate should possess a strong foundation in technical systems and tools, excellent communication skills, and a proven ability to troubleshoot and resolve technical issues with attention to detail and client satisfaction.

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