
SAP Service Management Expert
3 days ago
Job Title: SAP Service Management Professional
Overview:
We are seeking an experienced SAP Service Management consultant to implement and configure the SAP SM module in line with business requirements and best practices.
Key Responsibilities:
- Map business requirements to SAP SM functionalities
- Configure service orders, service contracts, warranties, notifications, and customer service processes
- Collaborate with cross-functional teams to design and implement solutions
- Provide support for SAP SM-related incidents, enhancements, and upgrades
- Develop user training and create functional documentation
- Integrate SAP SM with modules like SD, MM, PM, and CRM
Requirements:
- Bachelor's degree in IT, Engineering, Business, or related field
- Hands-on experience in SAP SM (Customer Service module)
- Strong knowledge of service order processing, warranties, returns, and repairs
- Experience with integration to SD, MM, PM modules
- Good understanding of service processes in industries like Manufacturing, Automotive, or Utilities
- Excellent problem-solving and analytical skills
- Strong communication and interpersonal skills
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