Loan Review Specialist

5 days ago

Mumbai, Maharashtra, India beBeeCustomer Full time ₹ 15,00,000 - ₹ 20,00,000

Job Title

This role will focus on customer service and loan review.

Key Responsibilities:

  • Deliver efficient and friendly responses to customers across different channels.
  • Evaluate loan applications for new borrowers applying for Branch loans, finding and preventing fraud.
  • Proactively reach out to borrowers who have missed payments.
  • Escalate customer feedback and IT bugs to improve our product.
  • Manage refunds, repayments, and other payment processes.
  • Handle various administrative projects as needed.

Qualifications:

  • 1-4 years of previous job experience in customer service primarily via calling.
  • Proficient in Hindi and English communication.
  • Passionate about our mission and our customers.
  • Highly entrepreneurial, proactive, and willing to get hands dirty.
  • Excellent communication skills, both oral and written.
  • Good grammar, spelling, and punctuation.
  • Driven by data and highly analytical, good understanding of Excel preferred.
  • Ideal candidates will be extremely flexible with scheduling.

About this role

The ideal candidate will be able to work effectively in a fast-paced environment, managing multiple priorities and meeting deadlines. Strong problem-solving skills are essential to address complex customer queries and concerns.

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