Transformation Program Manager

About the Role:

We are seeking an experienced Transformation Program Manager to lead our most critical growth engine. As an integral part of our team, you will be responsible for reviewing transformation deals and executing their implementation.

Key Responsibilities:

• Lead and manage the end-to-end delivery of complex IT transformation programs, ensuring adherence to established timelines, budget, and quality standards.
• Build and lead a high-performing team of project managers, technical experts, and support staff. Provide guidance, mentorship, and coaching to team members, fostering a collaborative and results-driven culture.
• Collaborate with all stakeholders, and team members to align delivery with program objectives.
• Identify and engage relevant stakeholders, including project teams, end-users, business owners, and senior management. Facilitate communication and manage expectations to ensure a smooth delivery and BAU process.
• Provide regular updates to project stakeholders and management on the status of the program.
• Identify potential risks and issues related to the transformation process and develop mitigation strategies.
• Establish right level of metrics, management dashboards, track performance, and conduct regular reviews to identify areas for improvement.
• Optimize resource allocation across projects, ensuring the right mix of skills and expertise to meet program objectives. Monitor and manage resource capacity and workload to ensure efficient project execution.
• Create and maintain documentation related to the transformation process, including plans, procedures, and progress reports.
• Drive continuous improvement initiatives to enhance delivery processes, productivity, and customer satisfaction.
• Monitor program financials, including budgeting, forecasting, and cost control. Work closely with finance teams to ensure accurate financial reporting and adherence to budgetary guidelines.

Requirements:

• Bachelor's or Master's degree in computer science, engineering, or a related field. MBA or PMP certification is a plus.
• Proven experience (typically 18+ years) in successfully delivering complex IT transformation programs, preferably in a leadership role.
• Strong program management skills, with a deep understanding of project management methodologies and tools.
• Has hands-on experience in application development programs including projects based on Agile methodology.
• Excellent leadership and team management abilities, with a track record of building and leading high-performing teams.
• Exceptional stakeholder management skills, with the ability to effectively communicate and influence at all levels of the organization.
• Strong analytical and problem-solving skills, with the ability to navigate and resolve complex issues in a fast-paced environment.
• Experience in risk management, change management, and quality assurance.
• Strong business acumen, with the ability to align program objectives with organizational goals and drive business value.
• Excellent communication, negotiation, and presentation skills.
• Experience in any of the following industry domains: Telecom, BFSI, Oil & Gas, Retail.

Preferred Skills:

• Strong understanding of Business Development and Pursuit Management principles.
• Excellent communications skills (written and verbal).
• Excellent project management skills.
• Ability to work independently with minimal supervision.
• Ability to influence without authority, lead, and coach others.
• Ability to develop trust in client relationships and create positive outcomes in large services deals.
• Versatility and flexibility in a constantly evolving environment.
• Ability to get up to speed quickly on an opportunity.
• Manage a wide range of senior stakeholders across a matrix organization.
• Good understanding of MS project (.mpp), CAST Insights, reporting tools etc.