Senior Associate

6 days ago


Bengaluru, Karnataka, India Delhivery Full time

Key Responsibilities:

As a Senior Associate at Delhivery, you will be responsible for identifying customer requirements and communicating product offerings to match their needs. This includes servicing a geographical area/client segment to generate leads and sign new customers, negotiating and pricing closure, and managing a portfolio of customers and potential customers via personal sales visits.

Account Growth and Development:

You will build strong client relationships to ensure account performance and growth, reducing attrition rates and minimizing opportunities for competitors to gain business. This involves converting qualified leads into customers across various business accounts and developing and penetrating existing accounts.

Customer Service and Support:

You will act as the customer's main point of contact, liaising closely with relevant departments to ensure queries, problems, or issues are dealt with appropriately. You will also monitor account health, service levels, and enhance Statement of Work (SOW) growth, preparing and presenting weekly/monthly reports detailing sales achieved and those predicted against targets.

Knowledge and Development:

To continually develop knowledge of Delhivery's products/services and general commercial awareness to provide the best possible solutions to customers.


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