Cybersecurity Systems Expert

3 hours ago

Surat, Gujarat, India beBeeBusinessSystem Full time ₹ 1,00,00,000 - ₹ 1,50,00,000
Unlock Your Potential

A career as a Business System Specialist offers endless opportunities for growth and development.

We're seeking a skilled professional to join our Sales Operations team, where you'll play a critical role in shaping the future of cybersecurity.

You'll be responsible for ensuring the accuracy and usability of our sales tools, troubleshooting complex issues, and driving customer satisfaction.

Key Responsibilities:
  • Manage a fast-paced queue of support requests, resolving all issues efficiently while maintaining a strong focus on customer satisfaction.
  • Triage Level 2 tickets to the right stakeholders with required information.
  • Assist in scheduled maintenance of systems via data migrations.
  • Maintain Service Level Agreements (SLAs) targets.
  • Manage access and visibility related issues.
  • Document best practices and usage for our sales tools.
  • Collaborate with internal/external customers and vendors, providing excellent customer service.
Requirements:

To succeed in this role, you'll need:

  • Exceptional problem-solving skills, with the ability to troubleshoot complex technical issues.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
  • Strong organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
  • Proficiency in using various software applications, including Salesforce, Callidus CPQ, Clari, People.ai, ClosePlan, and Callidus Commissions.
  • A continuous learning mindset, with a commitment to ongoing professional development.
Benefits:

As a valued member of our team, you'll enjoy:

  • A competitive salary and benefits package.
  • The opportunity to work with a variety of cutting-edge technologies.
  • Professional development opportunities, including training and mentorship.
  • A collaborative and dynamic work environment.

Join our team and take the first step towards an exciting new career

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