Senior System Performance Specialist
1 month ago
We are seeking a highly skilled Senior System Performance Specialist to join our team at Egon Zehnder. As a key member of our IT operations team, you will be responsible for overseeing the monitoring of system performance metrics, identifying and resolving system issues, and developing capacity planning strategies to ensure optimal system scalability and performance.
Key Responsibilities:
- Monitor system performance metrics, including uptime, response times, and resource utilization, using monitoring tools such as Nagios, Microsoft SCOM, and Site24X7.
- Lead the identification, troubleshooting, and resolution of system issues, working closely with technical teams to implement solutions and minimize downtime.
- Develop and implement capacity planning strategies to forecast future resource needs and optimize system scalability and performance.
- Develop and maintain incident response protocols and procedures, including escalation paths and response timelines, to address system outages and critical incidents promptly.
- Evaluate, select, and manage monitoring tools and technologies to support efficient and effective monitoring of systems, networks, and applications.
- Conduct performance analysis and trend analysis to identify potential bottlenecks, areas for improvement, and optimization opportunities.
- Implement and manage cloud monitoring solutions for platforms such as Azure and AWS, ensuring visibility into cloud-based resources, performance metrics, and cost optimization strategies.
- Design and implement synthetic monitoring solutions to simulate user interactions and transactions across applications, websites, and services.
- Maintain accurate documentation of monitoring processes, configurations, and incident reports, and generate regular reports on system performance, uptime, and incident resolution metrics.
- Develop and publish key performance indicators (KPIs), dashboards, and other reporting mechanisms to provide insights into system performance, trends, and areas for improvement.
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or a related field (Master's degree preferred).
- Proven experience (5+ years) in system monitoring, performance analysis, and incident response, preferably in a lead or supervisory role.
- Strong technical expertise in monitoring tools such as Nagios, Microsoft SCOM, Site24X7, and other third-party tools.
- Solid understanding of network protocols, server infrastructure, and cloud environments (e.g., AWS, Azure), with experience in cloud monitoring, synthetic monitoring, and optimization.
- Experience with scripting languages (e.g., Python, PowerShell) for automation and monitoring tasks.
- Excellent analytical, problem-solving, and decision-making skills.
- Strong leadership, communication, and team collaboration abilities.
- Experience in publishing KPIs, dashboards, and other reporting mechanisms.
Preferred Qualifications:
- Relevant certifications such as ITIL Foundation, Certified Monitoring Professional (CMP), Microsoft Certified: Azure Administrator Associate, and Microsoft Certified: SCOM (if available).
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