Retail Banking Operations Specialist

6 days ago


Ahmedabad, Gujarat, India beBeeRisk Full time ₹ 80,00,000 - ₹ 1,20,00,000
Financial Risk Specialist

Our organization seeks a skilled Financial Risk Specialist to minimize financial losses and improve operational efficiency. This role is responsible for managing chargebacks, optimizing dispute resolution, and ensuring compliance with card scheme regulations.

This position plays a key part in reducing financial losses and improving operational efficiency. The responsibilities include:

  • Chargeback & Dispute Management
    • Handle daily chargeback cases promptly to minimize financial exposure.
    • Investigate disputes thoroughly and ensure accurate documentation.
    • Identify trends and root causes of disputes, recommending corrective actions.
  • Dispute Loss Reduction
    • Analyze dispute data to identify high-risk merchants or transaction types leading to chargebacks.
    • Collaborate with merchants to implement fraud prevention tools and best practices.
    • Share regular insights with stakeholders to improve dispute win rates.
  • Process Optimization & Risk Control
    • Design and implement operational processes for chargeback handling and dispute resolution.
    • Maintain strong financial controls, ensuring compliance with internal risk policies and regulatory requirements.
  • Cross-Functional Collaboration
    • Partner with product and operations teams to assess risk impact.
    • Provide input during product design to ensure risk controls are embedded.
  • Compliance & Quality Monitoring
    • Ensure adherence to Visa, Mastercard, JCB, CUP, Diners, and other card scheme chargeback regulations.


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