Senior Technical Support Specialist

2 weeks ago

Bengaluru, Karnataka, India beBeeSystem Full time
Job Description

As a technical support analyst, you will provide critical assistance with the Intraday Liquidity Management system and Cash Management.

Being responsible for and providing technical support of the underlying application, releases and infrastructure is key to our success.

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  • Support UK hours from 7am to 4pm or 9am to 6pm or 10am to 7pm as required.
  • Participate in overnight support rota and weekend work as needed.
  • You will be a self-motivator, able to take on tasks independently or as part of a team.
  • Document technical requirements or processes to capture the configuration being performed.
  • Support and test technical systems/servers.
  • Work with third party software providers and adhere to pre-defined application standards.
  • Apply industry experience and ensure solutions incorporate best practices.
  • Collaborate with neighboring technology and project teams to ensure changes are rolled out in a coordinated manner.
  • Provide post live support and assist with remediation where necessary.
Required Skills & Qualifications

Mandatory Skills:

  • Experience with Smartstream Intraday Liquidity Management primarily, or Smartstream Recs.
  • Excellent communication skills to converse with various teams.
  • Familiarity with Change Requests, attending and representing on CAB and weekend rollout of code changes.
  • Control M application knowledge, jobs creation, administration, alerting, file move, file watchers, etc.
  • Oracle Sql scripting and oracle database concepts.
  • Linux shell scripting and support.
  • Ability to package up and manage configuration/code changes into releases, and apply to production.
  • Jboss 7 server knowledge, configuration and support, and WAR file deployment.
  • JMS Queue processing and principles.
  • GitHub software management.

Nice to Have:

  • Excellent communication skills.
  • Proactive and self-starting individual with high levels of ownership and accountability.
  • Strong analytical skills with an ability to understand complex workflows.
  • Proven ability to organize and prioritize own workload and drive results.
  • The ability and confidence to demonstrate strong decision making skills/sound judgments.
  • Flexibility to adapt to urgent tasks as well as undertaking longer-term solutions.
  • Strong problem solving skills employing a logical approach.
  • The ability to collaborate and partner across the firm.
  • High attention to detail.

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