IT Systems Administrator II

3 weeks ago

Pune, Maharashtra, India Panasonic Full time
Job Summary

The Regional IT Systems Administrator II will provide extensive technical support for a wide variety of hardware and software applications, as well as IT security and infrastructure. This role will involve troubleshooting, diagnosing, and resolving standard user support hardware and software problems, as well as installing, configuring, deploying, testing, maintaining, monitoring, and troubleshooting end-user workstation hardware, networked peripheral devices, and networking hardware products.

Key Responsibilities
  • Provide technical support for end-users, subsidiaries, and joint-venture companies associated with Panasonic Avionics Corporation.
  • Troubleshoot, diagnose, and resolve standard user support hardware and software problems in tier 1 to tier 3, including end-user telephony, end-user workstations, and enterprise data servers.
  • Install, configure, deploy, test, maintain, monitor, and troubleshoot end-user workstation hardware, networked peripheral devices, and networking hardware products.
  • Ensure that IT systems comply with established policies, standards, licensing agreements, and configuration guidelines.
  • Administer desktop computers, laptops, printers, photocopiers, scanners, and telephony.
  • Support users with Windows and Office software and general PC issues in a Windows Active Directory network environment.
  • Support users with MacOS and MS Office software and general mac issues in a Windows Active Directory network environment utilizing JAMF Management software.
  • Administer and maintain user accounts using Windows Active Directory.
  • Support mobile working users across a number of platforms, including iOS, Android, MDM, VPN for remote access.
  • Support Microsoft Windows 10 and above operating systems, and Apple MacOS operating systems in a networked environment.
  • Assist the project team with new offices, office moves, and office relocations, including services and circuit requirements.
  • Meet key performance metrics, including SLA, IRT, and Customer Satisfaction.
Requirements
  • Bachelor's Degree in a related field and certification preferred.
  • Minimum 5 years relevant work experience required.
  • Demonstrated experience in end-point lifecycle management.
  • Demonstrated experience in installation, configuration, performance tuning of client computing.
  • Demonstrated history of working without close supervision.
  • Familiar with client/server technology, LANs, WANs, and name resolution methods.
  • Managed resources include contracted support personnel.
  • Possesses the ability to document and communicate complex technological tasks and processes.
  • Ability to perform root cause analysis procedures.
  • Uses professional concepts and applies company policies and procedures to resolve a variety of issues.
  • Works on problems of moderate to diverse scope where analysis of data requires evaluation of identifiable factors.
  • Exercises judgment within defined procedures and practices to determine appropriate action.
  • Knowledge of ITIL/ITSM processes plus Network and Telecommunications (TCP/IP, DHCP, DNS, Cisco switches, etc.).

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