Operations Manager II, ML Data Operations, swami Team

5 days ago

Chennai, Tamil Nadu, India ADCI MAA 12 SEZ - H82 Full time
About the Role

We are seeking an experienced Operations Manager (Level 5) to join our team in India site to develop, manage, and lead a large team of direct and indirect reports to support our image and video ML technology.

Key Responsibilities
  • Manage day-to-day operations of a team of team managers and data associates including logistics, resource/equipment planning, staffing, quality control, and reporting
  • Oversee the hiring & training of new team members and support their development
  • Ensure productivity is maximized through supervision, training, analysis, and feedback of performance data on a periodic basis
  • Partner closely with the research team to adapt to changing conventions, tooling developments, and expansion to new data areas
  • Collect, track, & present metrics related to processes, team accuracy and efficiency, and drive improvements in efficiency, throughput and cost across the organization
  • Partner with the Knowledge Management, Capacity and Workforce Planning to prioritize and manage regular operational workflows as well as associated training needs
  • Communicate effectively with other operations and/or program managers at other sites regarding risks, mitigation strategies, and success of project SLAs
  • Continuously evaluate tools and processes and offer solutions to ensure they are efficient, high quality, and scalable
  • Utilize strategic thinking to plan/develop team and site growth to support data delivery
  • Troubleshoot and resolve technical and logistical issues
  • Ability to lead diverse talent within the team, work cross-functionally, and build consensus on difficult issues
About Us

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture.

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic Qualifications
  • Bachelor's degree or higher (Any Stream)
  • Prior experience as an Operations Manager (Level 5), Project or Program Manager directly managing and developing front-line managers
  • Proficiency verbal and written communication skills
  • Experience with process improvement/quality control tools and methods
  • Excellent communication, strong organizational skills and very detail-oriented
Preferred Qualifications
  • Master's Degree
  • Demonstrated ability to lead diverse talent within a team, work cross-functionally, and build consensus on difficult issues
  • Leadership experience in coaching and performance management
  • Knowledge of Microsoft Office products and applications (esp. MS Excel, Word) at an advanced level
  • Experience in operational excellence using six sigma methodologies

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