Senior Team Lead
1 month ago
About the Role
The Senior Team Lead, Critical Facilities Operations and Maintenance is a management position at NTT DATA, responsible for ensuring the day-to-day operations, maintenance, and improvements to the physical infrastructure of the data centre. This role provides training, expertise, and experience to the critical facilities operations/maintenance team(s). Regular, predictable attendance is essential for satisfactory performance.
Key Responsibilities
- Supervise the Data Centre Technicians and the Facilities Technicians.
- Operate and maintain the data centre in such a condition as to assure the most optimal uptime to customers for facilities services (electrical, cooling, etc. measured by Five 9's).
- Task out the CFOps team in such a way that complies with all local, state, and federal requirements for fire, health, and Life Safety.
- Provide tasking for the daily operations and maintenance scheduling of non-critical and critical maintenance.
- Ensure the CFOps team works effectively to achieve the CFOps goals, reviewing budget, staff planning, NPS, efficiency, etc.
- Analyze data centre equipment to obtain maximum effectiveness and efficiency; safety, cost, equipment longevity, and reliability.
- Conduct in-depth training with the Data Centre Technicians on equipment, PM's, QA, and CFOps procedures/processes.
- Manage and maintain all training documentation; provide documentation to HR.
- Ensure the data centre operates at maximum efficiency, including analyzing existing operating conditions, recommending new technologies, maintaining customer SLA requirements, and improving overall efficiency while maintaining budget expectations.
- Work with customers to provide successful installs that exceed expectations – delight the customer.
- Supervise the safety and well-being of all CFOps team.
- Responsible for shift assignments, timekeeping review & approval, and PTO approval for all assigned Data Centre Technicians and Facilities Technicians.
- Write and review non-critical and critical Method of Procedures (MOP's), Standard Operating Procedures (SOP), Standard Method of Procedure (SMP), and provide input.
- Supervise the execution of non-critical and critical Method of Procedures and ensure their thorough completion.
- Perform other duties as assigned.
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