US Insurance Customer Service Representative

3 hours ago

Tiruchi, Tamil Nadu, India beBeeCustomer Full time ₹ 5,00,000 - ₹ 10,00,000

Job Title:

We are seeking customer service representatives to make outbound calls to US-based insurance companies, patients, or the helpdesk.

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Key Responsibilities

  • Make outbound calls to US-based insurance companies/patients/helpdesk as per process requirements.
  • Engage customers in meaningful conversations to promote products/services or gather required information.
  • Achieve daily, weekly, and monthly targets and conversion goals.
  • Handle objections professionally and escalate complex issues when necessary.
  • Collaborate with team leads and quality analysts to improve call quality and performance.
  • Ensure compliance with company policies and US calling regulations.

Required Skills & Qualifications

  • Bachelor's degree or equivalent.
  • 1–4 years of experience in outbound calling, preferably with US clients.
  • Excellent verbal communication and interpersonal skills.
  • Familiarity with CRM tools and call centre software.
  • Open to work night shifts and adapt to US time zones.
  • Goal-oriented with a positive attitude and strong work ethic.
  • Knowledge of US culture and customer behavior.

Benefits

This is an excellent opportunity for individuals who are looking to develop their skills and gain valuable experience in a dynamic industry.

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