Chief GRC Operations Manager

3 days ago


Shimoga, Karnataka, India beBeeOperational Full time ₹ 1,25,00,000 - ₹ 2,02,50,000

As a seasoned leader in operational excellence, you will be responsible for spearheading our Governance, Risk, and Compliance (GRC) operations. This role demands a strong background in ServiceNow administration, particularly with GRC modules.

Key Responsibilities:
  • Design and implement efficient ServiceNow configurations, including GRC modules
  • Execute DevOps activities, such as code deployments across environments
  • Develop and implement fixes for production defects to ensure platform stability
  • Monitor and manage ServiceNow integrations with external systems
  • Resolve ServiceNow incidents and provide root cause analysis to improve the overall user experience
  • Maintain user roles, permissions, and platform stability through regular audits and compliance reporting
  • Ensure seamless platform upgrades and patches to prevent downtime
  • Automate operational tasks to enhance efficiency and productivity
  • Maintain detailed operational documentation and runbooks to facilitate knowledge sharing
Required Qualifications:
  • At least 5 years of ServiceNow administration experience
  • At least 2 years of hands-on experience with ServiceNow GRC modules
  • Certifications: ServiceNow CSA, GRC: Integrated Risk Management (IRM) Fundamentals, GRC: Integrated Risk Management (IRM) Implementation
  • Experience in ServiceNow support & maintenance, including incident resolution to meet business objectives
  • Proven experience with code deployments, integration monitoring, and defect fixes to ensure high-quality service delivery
  • Strong knowledge of Governance, Risk, and Compliance (GRC) processes to drive business growth
  • Familiarity with ITIL processes and change management to promote collaboration
  • Knowledge of ServiceNow scripting (JavaScript, GlideAPI) is a plus to boost innovation


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