
Chief GRC Operations Manager
3 days ago
As a seasoned leader in operational excellence, you will be responsible for spearheading our Governance, Risk, and Compliance (GRC) operations. This role demands a strong background in ServiceNow administration, particularly with GRC modules.
Key Responsibilities:- Design and implement efficient ServiceNow configurations, including GRC modules
- Execute DevOps activities, such as code deployments across environments
- Develop and implement fixes for production defects to ensure platform stability
- Monitor and manage ServiceNow integrations with external systems
- Resolve ServiceNow incidents and provide root cause analysis to improve the overall user experience
- Maintain user roles, permissions, and platform stability through regular audits and compliance reporting
- Ensure seamless platform upgrades and patches to prevent downtime
- Automate operational tasks to enhance efficiency and productivity
- Maintain detailed operational documentation and runbooks to facilitate knowledge sharing
- At least 5 years of ServiceNow administration experience
- At least 2 years of hands-on experience with ServiceNow GRC modules
- Certifications: ServiceNow CSA, GRC: Integrated Risk Management (IRM) Fundamentals, GRC: Integrated Risk Management (IRM) Implementation
- Experience in ServiceNow support & maintenance, including incident resolution to meet business objectives
- Proven experience with code deployments, integration monitoring, and defect fixes to ensure high-quality service delivery
- Strong knowledge of Governance, Risk, and Compliance (GRC) processes to drive business growth
- Familiarity with ITIL processes and change management to promote collaboration
- Knowledge of ServiceNow scripting (JavaScript, GlideAPI) is a plus to boost innovation
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