Lead Network Defender

8 hours ago

Allahabad, Uttar Pradesh, India beBeeNetwork Full time ₹ 15,00,000 - ₹ 25,00,000
Senior Network Security Specialist

We are seeking a highly skilled Senior Network Security Specialist to join our team. The successful candidate will be responsible for managing and owning support tickets about existing customer services, designing and implementing changes as per client requirements, and working closely with the 2nd Line Service Desk team and Solution Delivery team to support customers and configuration tasks.

Main Responsibilities:
  • Manage and own support tickets about existing customer services
  • Design and implement changes as per client's requirements
  • Work closely with the 2nd Line Service Desk team and Solution Delivery team to support customers and configuration tasks
  • Regular communication with existing customers
  • Provide 3rd Line support for incoming customer support queries and escalations from the 2nd Line Service Desk
  • Take ownership and effectively manage support tickets for incidents, change, and service requests
  • Plan and complete projects as assigned by the Head of 3rd Line Network Support
  • Documented customer solutions in CMDB, Visio documentation, and technical summary write-up
  • DR/Failover Testing
  • Provide support and mentoring to 2nd Line engineers
  • Provide resources to the solution delivery team in supporting the configuration and implementation of new customer projects
  • On-call rota out of hours for high-priority incidents
Required Skills and Qualifications:
  • Demonstrable knowledge at CCNP (ENT/DC/SP/SEC) or JNCIP-ENT level
  • In-depth knowledge of configuring and troubleshooting network security devices/protocols
  • Ability to troubleshoot and isolate faults to identify root causes and bring to resolution
  • Advanced knowledge of layer 2 and 3 protocols
  • Experience using at least one of the following firewalls: Palo Alto, FortiGate, and Cisco ASA
  • This should include experience of configuring and troubleshooting access lists, NAT, IPSec and SSL VPNs
  • Strong knowledge of OSPF and BGP in an ISP environment
  • Proficient in packet capture and interpretation
  • Familiarity with Cloud products such as Azure / Amazon AWS
  • Experience working within a Managed Service Provider Environment
  • Minimum Basic experience with network automation/programming such as Ansible/Python
Technical Requirements:
  • Switching; Cisco, Meraki, Aruba, HP, Dell, Juniper
  • Wireless; Cisco, Meraki, Aruba
  • Security; Palo Alto, Prisma, Fortinet, Cisco ASA
  • SD-WAN; Citrix, Viptela, Meraki, Fortinet, Nuage
  • Cisco NAC ISE, SD-A/DNAC, DOT1x
  • Cisco Nexus 7xxx, 5xxx, 2xxx series

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