
Digital Transformation Leader
3 days ago
- Develop and Lead Implementation of Reliability Strategies: Establish and lead the implementation of organizational reliability strategies, aligning SLAs, SLOs, and Error Budgets with business goals and customer expectations.
- Incident Response Frameworks: Develop and institutionalize incident response frameworks, including escalation policies, on-call scheduling, service ownership mapping, and RCA process governance.
- Technical Reviews: Lead technical reviews for infrastructure reliability design, high-availability architectures, and resiliency patterns across distributed cloud services. Champion observability and monitoring culture by standardizing tooling, alert definitions, dashboard templates, and telemetry data schemas across all product teams.
- Continuous Improvement: Drive continuous improvement through operational maturity assessments, toil elimination initiatives, and SRE OKRs aligned with product objectives. Collaborate with cloud engineering and platform teams to introduce self-healing systems, capacity-aware autoscaling, and latency-optimized service mesh patterns.
- Escalation Point: Act as the principal escalation point for reliability-related concerns and ensure incident retrospectives lead to measurable improvements in uptime and MTTR.
- Runbook Standardization: Own runbook standardization, capacity planning, failure mode analysis, and production readiness reviews for new feature launches. Mentor and develop a high-performing SRE team, fostering a proactive ownership culture, encouraging cross-functional knowledge sharing, and establishing technical career pathways.
- Reliability Goals: Collaborate with leadership, delivery, and customer stakeholders to define reliability goals, track performance, and demonstrate ROI on SRE investments
- Total Experience: 10+ years total experience, with 3+ years in a leadership role in SRE or Cloud Operations.
- Kubernetes: Deep understanding of Kubernetes, GKE, Prometheus, Terraform.
- Cloud Administration: Advanced GCP administration.
- CICD Tools: Jenkins, Argo CD, GitHub Actions.
- Incident Management: Full lifecycle, tools like OpsGenie.
- Service Mesh: Knowledge of service mesh and observability stacks.
- Scripting: Strong scripting skills (Python, Bash).
- Data Analytics: Big Query /Dataflow exposure for telemetry.
We are a global digital product engineering company helping Fortune 500 enterprises and high-growth brands accelerate innovation, modernize technology, and drive digital transformation.
We foster a culture of collaboration, creativity, and continuous learning, where big ideas turn into real impact.
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