Cloud Operations Support Analyst

2 days ago

Palakkad, Kerala, India beBeeCloudOperations Full time ₹ 15,00,000 - ₹ 25,00,000
Job Summary

We are seeking a skilled Cloud Operations Support Analyst to join our team. This role involves providing primary operational support for multiple large, distributed software applications and monitoring various monitoring dashboards to detect problems related to application, infrastructure, and potential security incidents.

This is an excellent opportunity to work with cutting-edge technologies and contribute to the growth of our organization.

Responsibilities
  • Develop and monitor various monitoring dashboards to detect problems related to application, infrastructure, and potential security incidents.
  • Provide primary operational support for multiple large, distributed software applications.
  • Employ deep troubleshooting skills to improve the availability, performance, and security to ensure services are designed with 24/7 availability and operational readiness and rigor.
  • Perform in-depth postmortem on production incidents, to assess effective business impact and for Engineering to learn from these.
  • Create dashboards and alerts for Monitoring the platform, define key metrics and service level indicators and ensure relevant metric data is collected to create actionable alerts for the responsible Teams.
  • Willing to participate in the 24/7 on-call rotation.
  • Automate toil by building software and automation for seamless application deployment and third-party tool integration.
  • Analyzing the major incidents and working towards a permanent fix in collaboration with other teams.
  • Establish and publish regular KPIs / metrics useful for measuring performance, SLA, stability, and customer satisfaction.
  • Ability to Perform integrations between the components and monitoring tools.
  • Leading the efforts of Hypercare events internally from NOC Team.
  • Responsible for Incident logging, accurately tracks and documents all incidents.
Requirements
  • 4-year degree in computer science, Information Technology, or related field.
  • Minimum 5 years of experience as a production support role supporting large scale SAAS Production B2C or B2B Cloud Platforms.
  • Hands-on problem-solving and troubleshooting.
Preferred Skills
  • Good understanding on applications developed using Java, TypeScript, python.
  • Hands-on Azure Cloud experience particularly with AKS, API management, Service Bus, Azure Functions.
  • Proficiency in monitoring, APM and profiling tools Splunk, Prometheus, Grafana.
  • Working experience with containers, Kubernetes and Helm.
  • Functional knowledge of Cloud Network, Firewalls, Ingress and Egress controllers, Service Mesh and.
  • Good understanding of Argo CD, GitLab, CICD, Terraform, Infrastructure as Code.
  • Strong communication skills and ability to explain technical concepts clearly.
  • A willingness to dive into understanding, debugging, and improving any layer of the stack.

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