Performance Quality Specialist

1 week ago


Dindigul, Tamil Nadu, India beBeePerformanceQuality Full time ₹ 60,00,000 - ₹ 85,00,000

Job Title: Performance Quality Specialist

About the Role

  • This is a dynamic position that involves monitoring and assessing performance to ensure alignment with company standards.

Key Responsibilities

  • The successful candidate will be responsible for evaluating quality interactions between customers and associates, focusing on demeanor, technical accuracy, customer service, and adherence to policies.
  • Inbound and outbound call responses will be monitored to guarantee associates meet expectations.

Requirements and Skills

  • A minimum of 1+ year of experience in similar processes is required.
  • Preferred experience in Third-Party or First-Party Collections.
  • Self-motivation, self-starting abilities, attention to detail, time management, and decision-making skills are necessary.
  • Vigilant follow-up to implement developed plans addressing issues and problems.
  • Demonstrates flexibility and a sense of urgency.
  • Adapts well to change and successfully sets and adjusts priorities as needed.
  • Ability to multitask and operate effectively in a fast-paced team environment.

Educational Background

  • Bachelor's degree required.
  • Excellent verbal, written, and interpersonal communication skills.
  • Exceptional listening and analytical skills.


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