Quality Assurance Specialist

7 hours ago

Dindigul, Tamil Nadu, India beBeeAnalytical Full time ₹ 8,00,000 - ₹ 12,00,000
Job Title: Quality Assurance Specialist

At our organization, we are seeking a highly skilled Quality Assurance Specialist to join our team.

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We are looking for an individual who possesses excellent analytical and communication skills, with the ability to monitor, evaluate, and score inbound/outbound calls to ensure they meet defined quality parameters.

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The successful candidate will be responsible for:

  • Monitoring and evaluating calls to ensure adherence to quality standards;
  • Providing constructive feedback and coaching to agents to improve performance;
  • Identifying gaps in communication, process adherence, and customer handling;
  • Preparing and maintaining quality reports, dashboards, and analysis for leadership;
  • Supporting process improvement initiatives to drive customer satisfaction (CSAT, NPS, FCR).

Key Qualifications:

  • Graduate degree in any stream;
  • Minimum 1-3 years of experience as a Quality Analyst in an international voice process;
  • Excellent analytical and communication skills;
  • Ability to work independently and as part of a team.

If you are passionate about quality and have a keen eye for detail, we encourage you to apply for this exciting opportunity to make a difference in our organization's success.

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