Technical Lead for Chatbot Development at Western Digital
4 days ago
We are seeking a seasoned Technical Lead to spearhead the development of our chatbot application supporting employees across multiple business domains at Western Digital. As a key member of our team, you will be responsible for managing the chatbot platform, maintaining relationships with vendors, ensuring technical health, performance, and development.
Key Responsibilities- Product Roadmap: Define, plan, and execute the product roadmap for our chatbot application.
- Integration Layer Development: Develop the integration layer and APIs to support seamless integration with 3rd Party Services.
- Solving Customer Challenges: Utilize Text UI to deliver personalized and contextual information in real-time, addressing customer challenges effectively.
- Conversational Interactions: Design end-to-end conversational interactions, including identification of potential issues and resolution strategies.
- User Intent Understanding: Comprehend user intent and adhere to conversational rules (branching, interruptions, resolution flows, error messages, etc).
- Collaboration: Work closely with the team, PM, end users, and other support engineers to deliver high-quality products with flexible and scalable architecture.
- Vendor Relationships: Maintain close relationships with vendors.
- Tech Decisions: Collaborate with the broader team on technical decisions.
- Escalation: Work with Technical Project Manager to escalate any technical hurdles.
- KPI Tracking: Track and share bot KPIs.
This Senior Chatbot Technical Lead position offers a unique opportunity to lead the development and design of our chatbot application, supporting Western Digital employees across multiple business domains. With a strong focus on technical health, performance, and development, this role requires an individual with exceptional analytical, problem-solving skills, and user experience orientation.
Requirements- Bachelor's Degree in Computer Science, Information Technology, or equivalent professional experience.
- 10+ years' work experience as a software engineer.
- 3-5 years of experience in building chatbots.
- Experience working with APIs.
- Experience in software development life cycle.
- Experience in working in Agile/SCRUM teams.
- Excellent communication skills.
- Advanced writing and speaking English skills.
- Possession of a passion for innovation.
- Strong verbal and written communication skills.
- Ability to achieve aggressive deadlines.
- Ability to work in a team environment.
- Ability to work under pressure.
As a valued member of our team, you can expect a competitive salary, benefits package, and opportunities for growth and professional development. This Senior Chatbot Technical Lead position is based in Flash, offering a dynamic and challenging work environment.
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