Technical Lead for Chatbot Development at Western Digital

4 days ago


Bengaluru, Karnataka, India Western Digital Full time

We are seeking a seasoned Technical Lead to spearhead the development of our chatbot application supporting employees across multiple business domains at Western Digital. As a key member of our team, you will be responsible for managing the chatbot platform, maintaining relationships with vendors, ensuring technical health, performance, and development.

Key Responsibilities
  • Product Roadmap: Define, plan, and execute the product roadmap for our chatbot application.
  • Integration Layer Development: Develop the integration layer and APIs to support seamless integration with 3rd Party Services.
  • Solving Customer Challenges: Utilize Text UI to deliver personalized and contextual information in real-time, addressing customer challenges effectively.
  • Conversational Interactions: Design end-to-end conversational interactions, including identification of potential issues and resolution strategies.
  • User Intent Understanding: Comprehend user intent and adhere to conversational rules (branching, interruptions, resolution flows, error messages, etc).
  • Collaboration: Work closely with the team, PM, end users, and other support engineers to deliver high-quality products with flexible and scalable architecture.
  • Vendor Relationships: Maintain close relationships with vendors.
  • Tech Decisions: Collaborate with the broader team on technical decisions.
  • Escalation: Work with Technical Project Manager to escalate any technical hurdles.
  • KPI Tracking: Track and share bot KPIs.
About the Role

This Senior Chatbot Technical Lead position offers a unique opportunity to lead the development and design of our chatbot application, supporting Western Digital employees across multiple business domains. With a strong focus on technical health, performance, and development, this role requires an individual with exceptional analytical, problem-solving skills, and user experience orientation.

Requirements
  • Bachelor's Degree in Computer Science, Information Technology, or equivalent professional experience.
  • 10+ years' work experience as a software engineer.
  • 3-5 years of experience in building chatbots.
  • Experience working with APIs.
  • Experience in software development life cycle.
  • Experience in working in Agile/SCRUM teams.
  • Excellent communication skills.
  • Advanced writing and speaking English skills.
  • Possession of a passion for innovation.
  • Strong verbal and written communication skills.
  • Ability to achieve aggressive deadlines.
  • Ability to work in a team environment.
  • Ability to work under pressure.
Benefits

As a valued member of our team, you can expect a competitive salary, benefits package, and opportunities for growth and professional development. This Senior Chatbot Technical Lead position is based in Flash, offering a dynamic and challenging work environment.



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