Senior Data Analyst

3 days ago


Mumbai, Maharashtra, India Haptik Full time
About the Role

We are seeking a highly skilled Senior Data Analyst to join our team at Haptik. As a Senior Data Analyst, you will be responsible for publishing MIS and data reports, analyzing customer data, and developing actionable insights to drive business growth.

Key Responsibilities
  • Publishing MIS and data reports for CS, Clients, Product, and Conversations data
  • Excellent customer servicing skills to maintain strong relationships with clients
  • Team spirit to work with cross-functional teams and drive them towards a common goal
  • Data analysis, data mapping, data cleansing, and monitoring data trends
  • Growth focused to drive continuous improvement and innovation in bot management and related business processes
  • Business acumen to be responsible for opportunities creation and increase revenue per client

Requirements
  • 2 Years of experience
  • Working knowledge of PowerBI or Google Data Studio
  • Advanced Excel/Google Sheets
  • Should have some analyst experience in the past
  • Work experience on different databases
  • Experience on any CRM tool (e.g. Salesforce, Hubspot, etc)

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