High Impact Customer Experience Specialist

5 hours ago


Tiruppur, Tamil Nadu, India beBeeCustomer Full time ₹ 8,00,000 - ₹ 12,00,000
About Us

We are revolutionizing the couple vacation experience by creating unforgettable journeys.

Our mission is to provide exceptional travel experiences that exceed expectations.

  • We seek a Call Quality Analyst to ensure effective customer interactions conducted by our sales executives.
Your Role

This role involves evaluating recorded sales calls against defined quality standards.

  • You will assess strengths and gaps in sales conversations, focusing on customer experience, compliance, and effectiveness.
  • Prepare detailed feedback reports and share insights with the Training team.
  • Collaborate with trainers to design solutions for skill gaps and recommend process improvements.
  • Monitor the impact of feedback implementation and update evaluation criteria as needed.
  • Provide actionable insights to improve sales effectiveness, customer satisfaction, and team performance.
Requirements
  • 1–3 years of experience in quality analysis, call auditing, or training support (preferably in a sales-driven environment).
  • Strong listening, analytical, and reporting skills.
  • Ability to provide constructive feedback and suggest practical solutions.
  • Excellent communication and interpersonal skills.
  • Hunger to learn, adapt, and contribute to continuous improvement.


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