Operations Manager for Retail and Wholesale Assets

3 weeks ago


Mumbai, Maharashtra, India IDFC FIRST Bank Full time

Job Title: Operations Manager for Retail and Wholesale Assets

Function / Department: Operations - Retail, Wholesale & Treasury

Job Purpose:

This role involves management of all collections activities related to Retail Assets products. The role holder is primarily accountable for Field collections and Collection payment updating in the system. This role has many internal and external interactions with key stakeholders and is a vital contributor to the organization's overall profitability and health.

Roles & Responsibilities:

  • Should have knowledge about Secured/Unsecured/Digital product and journey, Liability Operation
  • Manage a team comprising of Managers and vendor staff
  • Manage Retail Operations Unsecured loan verification as per the process
  • Do analysis of the product quality and report back to stakeholders and arrange for training sessions
  • Manage vendor SLAs and dashboards
  • To ensure the team is trained regularly with all policy and process changes so that they highlight correct FTNRs
  • Focus on FTNR root cause analysis, reduction, and ground team training
  • Should have thorough Excel knowledge, other data analysis tool knowledge to support analysis is an added point
  • Manage MIS reporting to various stakeholders
  • Ensuring to deliver the BAU as per the timelines with accurate results and minimal support from his/her supervisor
  • Administer capacity utilization of the team and create a culture of cross-training
  • Responsible to identify process improvement areas within his/her team and lead the implementation

Qualifications:

Graduation: Any Graduation

Post-graduation: Any Post-graduation

Experience: 5- 10 years of relevant experience



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