Technical Systems Specialist
5 days ago
Job Overview
Career Opportunities in Building Management Systems
We are seeking a highly skilled Technical Systems Specialist to join our team. As a Technical Systems Specialist, you will be responsible for providing technical support to customers with building management systems.
Key Responsibilities:
- Diagnose and troubleshoot remote issues with building management systems
- Provide technical support to installers and customers via phone, email, or ticketing system
- Triage alarms and create work order dispatches using third-party platforms
- Articulate resolutions to customer problems clearly and provide accurate documentation
- Perform system analysis and diagnostics, isolate and troubleshoot problems, and take corrective action if possible
- Document problem and resolution and report findings back to account executive for customer follow-up
- Prepare accurate paperwork and communicate regularly with customers and CBRE|Smart FM management on outstanding and reoccurring problems
- Communicate suggested improvements to communications and interactions with CBRE|Smart FM by the customer and share knowledge and information with wider team
Requirements:
- Bachelor's Degree in HVAC, Electrical Engineering, or Mechanical Engineering (preferred)
- Work history in HVAC or similar industry
- Experience with control and HVAC systems and their terminology
- Experience in customer support over the phone and via ticketing system
- Experience in fast-paced reactive environment
- Must possess a thorough knowledge of the use, setup, and operation of Windows-based computers and desktop applications such as MS-Word and MS-Excel
- Flexible schedule, including working some nights and holidays when requested
- A valid driver's license with a good driving record for applicable vehicles is preferred, without restrictions, or limiting conditions
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