Technical Systems Specialist

5 days ago


Delhi, Delhi, India CBRE Full time

Job Overview

Career Opportunities in Building Management Systems

We are seeking a highly skilled Technical Systems Specialist to join our team. As a Technical Systems Specialist, you will be responsible for providing technical support to customers with building management systems.

Key Responsibilities:

  • Diagnose and troubleshoot remote issues with building management systems
  • Provide technical support to installers and customers via phone, email, or ticketing system
  • Triage alarms and create work order dispatches using third-party platforms
  • Articulate resolutions to customer problems clearly and provide accurate documentation
  • Perform system analysis and diagnostics, isolate and troubleshoot problems, and take corrective action if possible
  • Document problem and resolution and report findings back to account executive for customer follow-up
  • Prepare accurate paperwork and communicate regularly with customers and CBRE|Smart FM management on outstanding and reoccurring problems
  • Communicate suggested improvements to communications and interactions with CBRE|Smart FM by the customer and share knowledge and information with wider team

Requirements:

  • Bachelor's Degree in HVAC, Electrical Engineering, or Mechanical Engineering (preferred)
  • Work history in HVAC or similar industry
  • Experience with control and HVAC systems and their terminology
  • Experience in customer support over the phone and via ticketing system
  • Experience in fast-paced reactive environment
  • Must possess a thorough knowledge of the use, setup, and operation of Windows-based computers and desktop applications such as MS-Word and MS-Excel
  • Flexible schedule, including working some nights and holidays when requested
  • A valid driver's license with a good driving record for applicable vehicles is preferred, without restrictions, or limiting conditions


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