Senior Service Management Specialist
4 weeks ago
Key Responsibilities:
As a Senior Service Management Specialist at Microland, you will be responsible for delivering exceptional customer service, maintaining strong relationships with customers and third-party vendors, and ensuring repeat business. Your key responsibilities will include:
1. Providing customers with information on equipment rental or purchase options that meet their project needs.
2. Developing contracts for commercial contractors and developers with ongoing equipment rental or purchase requirements.
3. Training sales staff on best practices for upselling, customer satisfaction, and brand promotion.
4. Managing the work order system, including invoice logging and generating service invoices.
5. Instructing customers on equipment operation, care, and maintenance.
6. Inspecting rental equipment upon return and processing deposits accordingly.
7. Driving sales growth across all channels through effective hiring, training, and management approaches.
Education and Certification:
Engineer - B.E / B.Tech / MCA
Certification:
ITIL Expert Certificate
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