Senior Manager, Managed Services
1 month ago
Planview is a global leader in work and resource management, helping organizations accelerate their goals through connected work. Our comprehensive solutions support strategic planning, portfolio and resource management, Lean and Agile delivery, and more. With over 4,500 customers globally, including 59 of the Fortune 100, we provide the industry's most advanced solutions for business and digital transformations.
The Opportunity
We are seeking a highly skilled Senior Manager, Managed Services to lead and manage a team of consultants and technical specialists in delivering managed services to our North American customers. The ideal candidate will demonstrate strong management and leadership skills, possess extensive knowledge of Project and Portfolio Management (PPM) concepts, and have the ability to build and maintain key client relationships.
Key Responsibilities
Lead and manage a diverse team of consultants and technical specialists
Exercise independent judgment to make decisions for the team
Own execution issues, identify areas for improvement, and implement lessons learned
Manage team projects that are diverse and complex, maintaining multiple responsibilities simultaneously
Develop and maintain strong client relationships, serving as the primary point of contact for service delivery issues and escalations
Build networks with senior leaders and integrate peer perspectives to provide coaching and guidance to the team
Oversee the planning, execution, and monitoring of service delivery projects, ensuring adherence to project timelines and budgets
Monitor service delivery performance against SLAs (Service Level Agreements) and KPIs (Key Performance Indicators), implementing corrective actions as necessary
Identify opportunities for service improvement and innovation, driving initiatives to enhance service quality, efficiency, and profitability
Provide leadership and mentorship to team members, fostering a culture of continuous learning and development
Seek feedback from the manager and team to prioritize, delegate, and organize competing objectives and tasks
Review team performance regularly with senior management to determine future resource needs
Attend customer review calls and handle the team working in the night shift
Conduct resource allocation and maintain efforts in Planview
Monitor the forecast of projects and resources to ensure optimal utilization
Stay abreast of industry trends and best practices in managed services
Incorporate new technologies and methodologies as appropriate
Requirements
Demonstrated strong knowledge of foundational management and leadership skills, with proven experience in leading and managing diverse teams
Proven ability to make independent decisions and manage team execution issues
Strong skills in managing client relationships, with the ability to build and maintain networks with senior leaders
Knowledge and understanding of Project and Portfolio Management (PPM) concepts, with experience managing multiple projects and ensuring they align with business objectives
Project Management: Excellent project management skills, with experience overseeing complex projects and resource management
Ability to mentor and develop team members, fostering a culture of continuous improvement
Strong analytical skills, with the ability to monitor and improve service delivery performance
Willingness to work night shifts to accommodate North American customer requirements
Knowledge of how to track and improve Customer Satisfaction Tracking (CSAT) scores
Ability to manage escalations effectively
Strong presentation skills for effectively communicating ideas and solutions
Proficiency in using data visualization tools like Power BI, with experience creating dashboards
Familiarity with SQL for database management and querying
Strong verbal and written communication skills
Additional Qualifications
Certifications in relevant fields can be an added advantage (e.g., PMP, ITIL)
Customer-oriented mindset and ability to manage client relationships effectively
Experience with Planview or similar project management software
Strong communication and interpersonal skills
Education
Bachelor's degree in engineering (BE), Computer Science, or a related field
A master's degree in business administration (MBA) and BA are often preferred
-
Senior IT Infrastructure Services Manager
1 month ago
Bengaluru, Karnataka, India Tata Consultancy Services Full timeJob Title: Senior IT Infrastructure Services ManagerJob Summary: We are seeking a highly skilled Senior IT Infrastructure Services Manager to join our team at Tata Consultancy Services. The successful candidate will be responsible for managing IT infrastructure services, including server hardware, VMware, and Windows.Key Responsibilities:Manage and maintain...
-
Senior Premier Service Manager
3 weeks ago
Bengaluru, Karnataka, India HSBC Full timeAt HSBC, we are seeking a talented Senior Premier Service Manager to join our team.This is an exciting opportunity to work with a global banking leader, providing exceptional customer service to our most valued clients.The Senior Premier Service Manager will be responsible for delivering high-quality support to our Premier Relationship Managers, ensuring...
-
Senior Managed Services Manager
3 weeks ago
Bengaluru, Karnataka, India Clarizen Full timeJob Opportunity OverviewWe're seeking a seasoned Manager, Managed Services to lead a team of consultants and technical specialists in delivering exceptional managed services to our North American customers. As a key member of our team, you'll be responsible for managing a diverse team, exercising independent judgment, and making decisions that drive...
-
Senior Manager, IT Client Service
4 weeks ago
Bengaluru, Karnataka, India NTT Full timeAbout the RoleThe Senior Manager, IT Client Service will be responsible for the performance of service delivery for all corporate IT services provided to NTT Limited regions and service divisions. This role contributes to and executes on strategic direction, leading a team of service delivery experts who provide a partnership approach in managing the...
-
Senior IT Service Manager
4 weeks ago
Bengaluru, Karnataka, India Computacenter Full timeAs a Senior IT Service Manager at Computacenter, you will oversee the delivery of technical services across multiple business teams, ensuring seamless integration and high-quality results. With a focus on ServiceNow and SAP platforms, you will play a key role in driving technical innovation and improving customer satisfaction.Key Responsibilities:Support the...
-
Senior Service Delivery Manager
3 weeks ago
Bengaluru, Karnataka, India JLL Full timeEmpowering Excellence in Service DeliveryJLL is seeking a highly skilled Senior Service Delivery Manager to oversee and drive Incident Management activities, ensuring adherence to best practice and industry standards.Key Responsibilities:Coordinate regular updates to key stakeholders, including senior management, business units, and clients, regarding Major...
-
Senior Manager
4 weeks ago
Bengaluru, Karnataka, India Human Capital Consulting Services Full timeSenior ManagerAt Human Capital Consulting Services, we are seeking a seasoned Senior Manager to lead our Cloud Platform Engineering team. As a key member of our organization, you will be responsible for designing, deploying, and maintaining our mission-critical SaaS/PaaS platform. Key responsibilities include:Platform EngineeringDevOps and Cloud PracticeTeam...
-
Senior IT Service Manager Position
3 weeks ago
Bengaluru, Karnataka, India Novo Nordisk Full timeJob Title: Senior IT Service Manager PositionAbout the Position:We are seeking a highly skilled Senior IT Service Manager to join our team at Novo Nordisk. As a Senior IT Service Manager, you will be responsible for the operation and maintenance of monitoring services, including APIs and dashboards from Splunk, AppDynamics, and Nexthink.Key...
-
Senior Financial Services Manager
1 day ago
Bengaluru, Karnataka, India Corporation Service Company Full timeJob Title: Senior Financial Services ManagerWe are seeking a seasoned Senior Financial Services Manager to join our team at Corporation Service Company.The estimated salary for this role is between $120,000 and $180,000 per year, depending on experience and qualifications.About the Role:This senior-level position will oversee financial operations, manage...
-
Senior IT Service Delivery Manager
3 days ago
Bengaluru, Karnataka, India NTT Full timeAbout the RoleThis is an exciting opportunity to join our team as a Senior IT Service Delivery Manager. In this role, you will be responsible for ensuring that our clients' IT infrastructure and systems remain operational.You will proactively manage, oversee, monitor, investigate, and resolve escalated technical incidents and problems to ensure the...
-
Senior Infrastructure Services Manager
1 week ago
Bengaluru, Karnataka, India INES EIT Services India P. Ltd [Formerly Hewlett Packard Global Soft India P] Full timeINES EIT Services India P. Ltd [Formerly Hewlett Packard Global Soft India P] is seeking a skilled Senior Infrastructure Services Manager to join our team.About the RoleThis role will be responsible for managing and maintaining our organization's infrastructure services, ensuring seamless operation and scalability of our systems. The ideal candidate will...
-
Senior Manager, Managed Services Operations
4 weeks ago
Bengaluru, Karnataka, India NTT DATA Full timeJob DescriptionMake a lasting impact with NTT DATAAs a Senior Manager, Managed Services Operations, you will play a pivotal role in driving service delivery excellence at NTT DATA. This position is accountable for ensuring client satisfaction and the successful continuance of business operations within NTT. Your primary objective will be to deliver...
-
Senior Service Transition Manager
2 days ago
Bengaluru, Karnataka, India NTT Full timeJob DescriptionWe are seeking a seasoned SERVICE DELIVERY STRATEGIST to join our team at NTT DATA.About the RoleThe Senior Service Transition Manager will be responsible for ensuring a successful transition of clients with medium to complex services engagements.This involves achieving a successfully transitioned service to the agreed timeframe, costs, and...
-
Senior IT Service Delivery Manager
4 weeks ago
Bengaluru, Karnataka, India NTT DATA Full timeAbout the RoleWe are seeking a Senior IT Service Delivery Manager to oversee ITIL based service support and technical account management in the coordination of incident ownership and client account management on a 24x7 basis.The responsibilities of this role include the management and oversight of service delivery processes, including incident management,...
-
Senior Manager of IT Service Delivery
3 weeks ago
Bengaluru, Karnataka, India NTT DATA Full timeRole OverviewThe Senior Manager, IT Client Service is a critical position within NTT DATA that oversees the performance of service delivery for all corporate IT services provided to NTT Limited regions and service divisions. This role contributes to and executes on strategic direction, leading a team of service delivery experts who provide a partnership...
-
Senior Service Team Manager
3 weeks ago
Bengaluru, Karnataka, India xpertz innovation pvt ltd Full timeAbout the RoleAt xpertz innovation pvt ltd, we are seeking a highly experienced Senior Service Team Manager to lead our service team in Karnataka, Tamil Nadu, and Kerala. As an AGM Service Team, you will be responsible for managing a team of state heads and ensuring smooth functioning of service activities across these regions.Key Responsibilities:Manage a...
-
Senior IT Service Delivery Manager
3 weeks ago
Bengaluru, Karnataka, India Garrett - Advancing Motion Full timeAt Garrett - Advancing Motion, we are seeking a highly skilled Senior IT Service Delivery Manager to join our team. This pivotal role plays a crucial part in ensuring the smooth operation of technology systems within our organization. The primary focus is on controlling Service Level Agreements (SLAs) and enhancing services provided by external key...
-
Senior Service Delivery Manager
4 weeks ago
Bengaluru, Karnataka, India Microland Full timeJob Summary: We are seeking a highly skilled Senior Service Delivery Manager to join our team at Microland. The successful candidate will be responsible for leading our service management team and ensuring excellent customer service.Key Responsibilities: 1. Provide customers with information and support to rent or purchase equipment that meets their project...
-
Senior Test Manager
3 weeks ago
Bengaluru, Karnataka, India Zeta Services Inc. Full timeJob Title: Senior Test ManagerAt Zeta Services Inc., we are seeking a seasoned Senior Test Manager to lead our Quality Assurance team.About the Role:As a Senior Test Manager, you will be responsible for developing and executing test strategies and plans, leading cross-functional teams, and implementing quality assurance processes.Key Responsibilities:*...
-
Senior Service Delivery Manager
3 weeks ago
Bengaluru, Karnataka, India JLL Full timeJLL's Vision for the FutureAt JLL, we empower our employees to shape a brighter future for our clients and the world. We believe in the power of collaboration and innovation to drive success.About the RoleWe are seeking a skilled Senior Service Delivery Analyst to join our team. As a key member of our service delivery team, you will be responsible for...