Server Performance Analyst

1 week ago

Ghansoli, Maharashtra, India beBeeMonitoring Full time ₹ 1,50,00,000 - ₹ 2,00,00,000
Job Description:

Mizuho Global Services is a subsidiary company of Mizuho Bank, Ltd. We are committed to a culture driven by ethical values and supports diversity in all its forms for our talent pool.

Our direction is paved by three key pillars: Mutual Respect, Discipline, and Transparency. These are the baseline of every process and operation carried out at Mizuho Global Services.

As an L0 Monitoring Analyst, you will perform real-time monitoring of servers, network devices, applications, jobs, and services using monitoring tools.

  • Identify, acknowledge, and log alerts, events, and anomalies.
  • Escalate incidents to L1/L2 support teams based on defined SOPs and severity.
  • Perform basic health checks and validations as per runbooks.
  • Track and update incident tickets in ITSM tools.
  • Perform initial triage of alerts (e.g., service restarts, disk clean-up commands if permitted).
  • Document incidents, actions taken, and resolution/escalation steps.
  • Communicate with on-call engineers and shift leads for follow-up or escalations.
  • Ensure monitoring dashboards and tools are operational and report any issues.
  • Provide shift-wise handover updates and contribute to incident reviews.

Key Responsibilities:

  • Basic understanding of IT infrastructure (servers, OS, networks, applications).
  • Hands-on experience in monitoring tools and ticketing systems.
  • Good communication skills and ability to follow SOPs.
  • Ability to work 24*7 rotational shifts, including weekends and holidays.
  • Strong attention to details and sense of urgency.
  • Required candidates to work from office.
  • Meticulous and able to work independently and meet tight deadlines.

Qualification: Exposure to ITIL process (incident, event, change, management) certification in basic IT/Networking (CompTIA A+, ITIL Foundation, CCNA IS A PLUS)

Experience: 3+ years of experience in IT monitoring or helpdesk roles with mandatory skills like monitoring tools & network operation center.

Preferred Candidates residing within 20 KMs will be preferred.

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