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Application Support Professional
2 weeks ago
We're seeking an Application Support Professional to join our team at Genesis Global. In this role, you'll be responsible for delivering high-quality technical support to our clients, working collaboratively with cross-functional teams to resolve complex issues, and contributing to the development of best-in-class processes.
About the Role:You'll work closely with our clients to understand their needs, provide timely and effective solutions, and document your activities for future reference. Your expertise will help us maintain the highest standards of service delivery, ensuring our clients receive the support they need to succeed.
Responsibilities:- Provide technical assistance to clients via phone, email, or chat
- Collaborate with internal teams to resolve complex technical issues
- Develop and maintain comprehensive knowledge of our products and services
- Stay up-to-date with industry trends and emerging technologies
- Participate in continuous training and professional development
To succeed in this role, you'll need a strong foundation in technical support principles, excellent communication skills, and a passion for delivering exceptional customer experiences.