Tech Support Expert

1 day ago

Kurnool, Andhra Pradesh, India beBeeSupport Full time US$ 40,000 - US$ 60,000

Job Title: Technical Support Specialist

About the Role:

We are seeking a highly skilled and detail-oriented Technical Support Specialist to join our team. The successful candidate will provide technical support and resolution assistance to customers related to our products.

The ideal candidate will possess excellent customer service and teamwork skills, with the ability to learn complex software tools quickly. They will also have a strong understanding of PCs, Networks, OS platforms, Cloud environments, databases, telephony, software applications, and ACDs.

Responsibilities:

  • Provide technical support and resolution assistance to customers via phone, email, or chat.
  • Troubleshoot and resolve issues utilizing all available tools, resources, and documentation.
  • Engage additional resources when necessary.
  • Document and verify reported problems.
  • Provide effective communication to management, peers, and account teams in support of customers.

Requirements:

  • 2+ years relevant work experience supporting customers in a technical environment OR commensurate college-level coursework, or a combination of both.
  • Limited travel, after-hours, or on-call work may be required.
  • Flexibility to work early AM or late hours, including weekends.
  • Technical Certifications and second or third languages a plus but not required.

Why Join Us?

  • Work on impactful projects that make a difference
  • Be part of a collaborative culture
  • Enjoy competitive compensation and benefits
  • Access professional development and growth opportunities

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