Oracle Identity Manager Technical Support Specialist

2 weeks ago


Pune, Maharashtra, India beBeeSupport Full time ₹ 15,00,000 - ₹ 28,00,000

Job Description:

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  • OIM Support
  • Essential Duties and Responsibilities:
  • The primary responsibility of this role is to provide top-notch support for Oracle Identity Manager (OIM).
  • Key duties include running jobs, monitoring, and resolving exceptions in a timely manner.
  • Handle production incidents and support requests with efficiency and within our Service Level Agreement (SLA).
  • Offer expert support and troubleshooting for access issues, escalating as necessary to ensure seamless resolution.
  • Stay up-to-date with process changes and updates by incorporating them into the Standard Operation Procedures (Runbook) in SharePoint.
  • Participate actively in all Scrum ceremonies to foster collaboration and open communication.
  • Perform scheduled tasks supporting deployments and releases to maintain smooth operations.
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