Field Support Specialist 2

3 weeks ago

Pune, Maharashtra, India Oracle Full time
Job Description

A Field Engineer is responsible for providing field system support including hardware break-fix, maintenance and product installation on customer and oracle cloud sites, interfacing with Dispatch, Logistics and Domains in accordance with activities set out in the on-site Action Plan.vEnsures a high level of customer satisfaction and Service Level Agreements (SLA's) met through effective delivery of technical support and service programs by interfacing between customer and the Domains.Proactively helps to find problem resolution through use of system level diagnostics and escalation procedures. Understands service processes and is able to identify and solve a wide range of problems. Requires a 24-hour commitment to support customer contractual requirements fulfilled by participation in the regional standby rotation program.

- Responsible for providing Onsite Product Support as set-out in Domains action plans.
- Liaise with Manager on Duty (MoD) or Field Manager (business hours) to ensure escalation procedures/communications are followed.
- Following defined policies and procedures (e.g. in desk manual).
- Supporting the organization by understanding and achieving measurable objectives.
- Follow best practices and Industry Standards.
- Update internal systems as required
- Adhere to Logistics processes to ensure the accurate reporting of failures and timely return of parts
- Working independently and in a team environment.
- Perform Field Change Order and Field Action Bulletin .
- Need to be able to travel at short notice - short term,
- Provide (rota) coverage for 24x7 support in a designated geographic area. With phone support from Domains.
- Provide T&M services OOH (Out of Hour).
- Provide logistics support as required within the scope of providing on-site support,
- Provide long or short term site cover for dedicated customer sites
- Acts as a technical support resource during problem escalation. Actively contributes to providing diagnostic information to Technical Support Centre .
- Collaborate with Support/Engineering to ensure continuity and consistent service delivery when starting or finishing a shift, during escalations or time critical installations.
- Provide management updates when engaged in customer escalations summarizing the status, impact and potential solution. Define next steps using the 3 Ws (Who, What and
- When).
- Assists in developing, reviewing, and implementing hardware installation plans for customers
- Membership in golden team with special product knowledge to support high level escalations, complex installations, new product introductions, TOI's (Onsite and Remote) within region and outside
- Need to be able to travel at short notice - short and long term, within region.

Career Level - IC2

  • Technical Field Specialist

    2 weeks ago

    Pune, Maharashtra, India beBeeField Full time ₹ 20,00,000 - ₹ 25,00,000

    **Technical Field Specialist Opportunity**We are seeking a skilled Technical Field Specialist to join our team. As a key member of our technical support group, you will be responsible for delivering exceptional customer service and technical expertise to customers across various locations.Deliver quality technical support to customers, ensuring high levels...

  • IT Support Specialist

    2 weeks ago

    Pune, Maharashtra, India beBeeITSupport Full time ₹ 10,00,000 - ₹ 15,00,000

    Job Title: IT Support SpecialistJob Description:We are seeking an IT Support Specialist to join our team. The successful candidate will be responsible for providing exceptional customer service and technical support to our end-users.The ideal candidate will have a strong understanding of IT systems, hardware, and software, as well as excellent communication...

  • Field Documentation Specialist

    2 weeks ago

    Pune, Maharashtra, India beBeeDocumentation Full time US$ 20,000 - US$ 24,000

    Job Title: Field Documentation SpecialistAbout the Role:This is a dynamic opportunity to work in a fast-paced environment, responsible for gathering and processing field documentation. As a Field Documentation Specialist, you will play a critical role in ensuring the accuracy and completeness of our records.Key Responsibilities:

  • Commercial Support Specialist-2

    2 weeks ago

    Pune, Maharashtra, India TVH Full time US$ 40,000 - US$ 60,000 per year

    Responsibilities:Sales Administration - Perform standard administrative tasks such as handling emails, entering data, and processing orders or requests in applicable systems. Maintain accurate records and follow established procedures to support smooth and efficient sales administration. Escalate any non-routine or unclear issues to more experienced...

  • Technical Support Specialist

    2 weeks ago

    Pune, Maharashtra, India PrimeX Meta Full time

    Company Description PrimeX Meta, based in Dubai, specializes in AI-powered IT solutions. We develop scalable software, mobile apps, AI automation, and cloud solutions tailored for businesses. Our focus is on delivering cutting-edge technology that meets the unique needs of our clients. Join us to become a part of an innovative team driving digital...

  • Level 2 Support Engineer

    2 weeks ago

    Pune, Maharashtra, India Synechron Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Location: Hinjawadi phase 3, PuneShift Coverage: Rotational shift coverage 11am to 1am IST.Job Overview:We are seeking a skilled Regulatory Reporting Level 2 Support Specialist to ensure the stability, efficiency, and accuracy of our critical regulatory reporting systems. The ideal candidate will handle escalated tickets, perform root cause analysis,...

  • IT Support Specialist

    1 week ago

    Pune, Maharashtra, India beBeeSupport Full time ₹ 9,00,000 - ₹ 12,00,000

    Job DescriptionWe are seeking an IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for troubleshooting and resolving technical problems related to computer software and systems. You will also provide technical guidance and recommendations to resolve business problems, analyze and implement process improvements, and...

  • International Customer Support Specialist

    1 week ago

    Pune, Maharashtra, India beBeeCustomer Full time ₹ 15,00,000 - ₹ 28,00,000

    Job Details:We are seeking a dedicated and customer-focused professional to join our team as an International Process Specialist. This role involves providing exceptional customer support via voice or chat to clients, resolving their queries in a timely and effective manner, and maintaining the highest levels of satisfaction.To achieve this goal, you will...

  • Administrative Support Specialist

    2 weeks ago

    Pune, Maharashtra, India beBeeAdministrative Full time ₹ 1,04,000 - ₹ 1,30,878

    Job Title: Administrative Support SpecialistThis is a full-time hybrid role for an administrative support specialist based in Pune, with some work from home flexibility. The role involves managing daily administrative tasks, coordinating meetings and schedules, handling communications, assisting in project management, preparing reports, maintaining records,...

  • Support Operations Coordinator

    2 weeks ago

    Pune, Maharashtra, India beBeeTechnical Full time

    Technical Support Specialist Role OverviewThe role of a Technical Support Specialist involves handling inbound customer calls and providing assistance to laboratory customers in resolving software issues related to the Unity Software Suite. The specialist will be responsible for documenting cases in Salesforce CRM and managing them to resolution.Key...