
Senior Policy and Process Manager
1 day ago
As a senior policy and process manager, you will be responsible for ensuring the compliance of various liabilities and payment products with internal and external guidelines.
The candidate would work on developing and implementing process and policy frameworks for products including savings accounts, fixed deposits, debit cards, and payment products. This role ensures that processes and policies are aligned to internal and external guidelines governing the business and compliance procedures.
Key Responsibilities:
- Ensure implementation and adherence of all compliance-related items and assist in external and internal audits
- Responsible for strengthening systems, controls, and processes for robust internal and external compliance
- Liaison with different departments to ensure all RBI-related circulars are strictly adhered to
- Good understanding of RBI processes and policies, audit parameters, AML guidelines, and fraud management
- Responsible for all regulatory reporting related to policies and processes, including reporting to RBI and AML teams
- Determine the impact of introducing new or revised policies for branches, customers, and products
- Serve as a focal point to ensure continuity, proper integration, and implementation of new or revised policies and processes
- Build synergies and efficiencies by way of customer-centric processes
- Interact and coordinate with multiple product teams and business functions for effective and efficient delivery within specified timelines
- Draft and review process guidelines for product teams; act as a mediator for answering questions related to policies and processes
- Identify duplicate, redundant, and unproductive tasks in processes with an aim to reduce costs and improve productivity of front-line staff
- Ensure processes and policies are aligned to internal and external guidelines
Education and Work Experience Requirements:
Education: Preferably MBA from Tier 1/Tier 2 college
Work Experience: Prior experience in setting up policies and processes for liabilities products will be an added advantage
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