Education Advisor
13 hours ago
Job Role Overview
The Academic Counselor plays a pivotal role in ensuring timely and effective communication with clients, fostering customer satisfaction and maintaining accurate records.
This position requires exceptional interpersonal, written, and problem-solving skills, as well as the ability to multitask and handle complex cases with patience and tact.
Key Responsibilities:
- Respond promptly to client queries and concerns
- Meet customer satisfaction targets and navigate escalations wisely
- Maintain precise records and documentation
- Manage administrative tasks and support queries efficiently
Requirements:
- Proven experience as a Customer Support Specialist or similar CS role
- Proficiency in using help desk software and remote support tools
- Understanding of CRM systems and their applications
- Excellent verbal and written communication skills
- Ability to work effectively in a fast-paced environment
- Patience when dealing with complex or sensitive issues
Benefits of Working Here
We strive to provide a supportive and dynamic work environment that encourages growth and development. If you are a motivated individual who excels at delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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