Customer Service Technical Advisor

7 days ago


Mohali, Punjab, India Knack Consulting Services Pvt Ltd Full time

We are looking for a skilled Customer Service Technical Advisor to join our team at Knack Consulting Services Pvt Ltd. In this role, you will be responsible for providing expert technical support to our clients, resolving their technical issues promptly, and ensuring exceptional customer satisfaction.

Your key responsibilities will include:

  • Providing top-notch technical support to customers via phone, email, or chat.
  • Troubleshooting and resolving basic technical problems related to software, hardware, and network connectivity.
  • Accurately documenting customer interactions and updating documents on troubleshooting steps and resolutions.
  • Escalating complex or unresolved issues to higher-level support teams for further investigation and resolution.
  • Staying up-to-date on industry trends, new technologies, and product enhancements to enhance technical knowledge and skills.


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