Operations Manager

6 days ago


Chennai, Tamil Nadu, India ADCI MAA 15 SEZ - K20 Full time

We are looking for a highly skilled Operations Manager to join our Kindle Content Quality team at ADCI MAA 15 SEZ - K20. As a key member of our team, you will play a crucial role in managing operations and process optimization for our content quality operations team.

About the Role

This is an exciting opportunity to work with a dynamic team that is passionate about delivering high-quality content to our customers. As an experienced Operations Manager, you will be responsible for leading the Core Operations team across multiple programs by setting the vision, direction, and culture of the team.

You will collaborate with internal and external partners to build roadmaps by creating team strategy and vision. Additionally, you will drive continuous improvement in Quality, Productivity, Customer experience, Program, and People metrics.

Key responsibilities include:

  • Leading the Core Operations team across multiple programs by setting the vision, direction, and culture of the team.
  • Collaborating with internal and external partners to build roadmaps by creating team strategy and vision.
  • Driving continuous improvement in Quality, Productivity, Customer experience, Program, and People metrics.
  • Managing individual and team performance expectations and goals, monitoring service levels, and holding the teams accountable to meet and exceed performance targets.
About the Team

The Kindle Content Quality Org is tasked with ensuring that Kindle eBooks provide the highest quality as defined by customers in the eBook market segment. We assess quality using the KCQ Global QA Standard, which is derived from customer input, feedback from internal teams, and competitive quality intelligence.

We are open to hiring candidates to work out of one of the following locations: Chennai, TN, IND.

Requirements

To be successful in this role, you will need:

  • A Bachelor's degree.
  • Experience analyzing data and best practices to assess performance drivers.
  • Experience influencing internal and external stakeholders.
  • Experience using analytical, account management, and productivity tools, such as Oracle Business Intelligence, SalesForce, Tableau, or similar.
  • 6+ years of team management experience.
Salary Information

The estimated salary for this position is ₹1,200,000 - ₹1,500,000 per annum, based on industry standards and location.


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