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IT Operations Specialist

2 weeks ago

Bengaluru, Karnataka, India beBeeSupport Full time ₹ 9,00,000 - ₹ 12,00,000

Job Description

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We are seeking a skilled IT Support Specialist to manage daily operations, provide end-user support, and ensure seamless functioning of IT infrastructure. The ideal candidate should possess expertise in troubleshooting hardware, software, networking, and IT assets while maintaining high service levels in a fast-paced environment.

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Key Responsibilities:

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  • Manage day-to-day IT support operations including troubleshooting computers, printers, scanners, telephones, headsets, and network devices.\
  • Provide IT infrastructure support, including OS installation and troubleshooting (Windows, MAC).\
  • Configure and troubleshoot printers, scanners, LAN/WAN, and network-related issues.\
  • Handle ITSM tool tickets (preferably ManageEngine), ensuring timely resolution and accurate record-keeping.\
  • Deliver remote support using remote access tools; support handheld devices.\
  • Maintain and update IT asset inventory.\
  • Provide Microsoft Office support to end-users.\
  • Configure and troubleshoot emails and mailing clients.\
  • Perform daily system health checks and provide standby support for audio/video conferencing devices in meeting rooms.\
  • Elevate complex issues to the L3 Support team and ensure timely follow-ups.\
  • Provide direct IT support to CXO and senior management users.\
  • Guide and mentor L1 Engineers for technical escalations.\
  • Record and document issues and solutions in IT logs.\
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