Senior ServiceNow Platform Engineer

We are seeking a seasoned ServiceNow professional to join our dynamic team.

The ideal candidate will possess in-depth knowledge of the ServiceNow platform and cutting-edge technologies, with a proven track record of designing scalable and optimal solutions across various domains.

As a key member of our team, you will be responsible for providing expert-level ServiceNow experience, leveraging your technical acumen to develop and implement business partner strategies that meet and exceed expectations.

Key responsibilities include:

1. Participating in a wide range of activities across the portfolio, supporting functional capabilities and working closely with other Engineers, Product Owners, Staff Architects, and Staff Engineers;
2. Responsible for the timely delivery of development projects, from requirements analysis and design through development, testing, implementation, and documentation;
3. Completing technical/implementation design documentation and providing estimates for design, build, test, and implementation phases;
4. Undertaking regular implementation and code reviews to ensure alignment with development, implementation, and performance standards, providing coaching and mentoring on design and coding techniques to engineers in the scrum team;
5. Assisting with updates to program specification/implementation documentation and working with the scrum team to prepare configurations for production;
6. Involved in unit, integration, and user acceptance testing - reviewing test scripts and aligning with wider testing strategy;
7. Escalating, providing feedback, and proposing changes to implementation specifications; and
8. Providing consultation to product owners with recommendations to drive their requirements to success.

The successful candidate will participate as part of a scrum team utilizing agile principles and tools including Rally. This role requires a collaborative and proactive individual who can work effectively in a fast-paced environment. If you are a skilled ServiceNow professional looking to take your career to the next level, we encourage you to apply.

Why Join Us?

We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package. If you are passionate about delivering high-quality results and contributing to a team's success, we invite you to explore this exciting opportunity.

Required Skills and Qualifications

To be successful in this role, you will need:

• Expert-level knowledge of the ServiceNow platform and associated technologies;
• Proven track record of designing and implementing scalable and optimal solutions;
• Strong technical skills, including programming languages, database management, and software development methodologies;
• Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams;
• Ability to analyze complex problems, identify key issues, and develop creative solutions;
• Experience with Agile project management methodologies and associated tools;
• Strong problem-solving skills, with the ability to troubleshoot and resolve complex technical issues;
• Knowledge of IT service management frameworks and processes;
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously;
• Strong analytical and problem-solving skills;
• Ability to communicate technical information to both technical and non-technical stakeholders;
• Experience with automated testing and quality assurance practices;
• Familiarity with cloud-based platforms and infrastructure;
• Knowledge of data security and compliance regulations;
• Experience with DevOps practices and tools;
• Familiarity with containerization and orchestration technologies;
• Understanding of API design principles and RESTful APIs;
• Experience with CI/CD pipelines and automation tools;
• Familiarity with machine learning and artificial intelligence concepts;
• Knowledge of web application security best practices;
• Experience with load balancing, caching, and content delivery networks;
• Familiarity with data warehousing and business intelligence tools;
• Understanding of microservices architecture and SOA principles;
• Experience with containerization and orchestration technologies;
• Familiarity with DevOps practices and tools;
• Knowledge of continuous integration and deployment practices;
• Experience with Infrastructure as Code (IaC) tools;
• Familiarity with monitoring and logging tools;
• Understanding of security best practices and threat modeling;
• Experience with penetration testing and vulnerability assessment;
• Familiarity with identity and access management systems;
• Knowledge of network protocols and architectures;
• Experience with virtualization technologies;
• Familiarity with disaster recovery and business continuity planning;
• Understanding of compliance and regulatory requirements;
• Experience with audit and risk management procedures;
• Familiarity with incident response and crisis management plans;
• Knowledge of IT service management frameworks and processes;
• Experience with ITIL v4 practices and principles;
• Familiarity with IT service management metrics and KPIs;
• Understanding of IT service management roles and responsibilities;
• Experience with IT service management workflows and processes;
• Familiarity with IT service management tools and technologies;
• Knowledge of IT service management certifications and training programs;
• Experience with IT service management frameworks and models;
• Familiarity with IT service management analytics and reporting tools;
• Understanding of IT service management process improvement techniques;
• Experience with IT service management change management processes;
• Familiarity with IT service management request fulfillment processes;
• Knowledge of IT service management inventory management processes;
• Experience with IT service management configuration management processes;
• Familiarity with IT service management release and deployment management processes;
• Understanding of IT service management capacity and performance management processes;
• Experience with IT service management availability and resilience management processes;
• Familiarity with IT service management IT asset management processes;
• Knowledge of IT service management supplier management processes;
• Experience with IT service management demand management processes;
• Familiarity with IT service management incident management processes;
• Understanding of IT service management problem management processes;
• Experience with IT service management change management processes;
• Familiarity with IT service management knowledge management processes;
• Knowledge of IT service management service catalog management processes;
• Experience with IT service management request fulfillment processes;
• Familiarity with IT service management service level management processes;
• Understanding of IT service management service validation and control processes;
• Experience with IT service management termination and retirement processes;
• Familiarity with IT service management takeover and transfer processes;
• Knowledge of IT service management transition planning processes;
• Experience with IT service management benefits realization processes;
• Familiarity with IT service management service value measurement processes;
• Understanding of IT service management relationship management processes;
• Experience with IT service management staff and stakeholder management processes;
• Familiarity with IT service management relationships and partnerships processes;
• Knowledge of IT service management strategic planning processes;
• Experience with IT service management ICT supply chain management processes;
• Familiarity with IT service management ICT infrastructure management processes;
• Understanding of IT service management technology management processes;
• Experience with IT service management communications management processes;
• Familiarity with IT service management competency management processes;
• Knowledge of IT service management employee engagement processes;
• Experience with IT service management talent management processes;
• Familiarity with IT service management organizational change management processes;
• Understanding of IT service management business process management processes;
• Experience with IT service management value stream mapping processes;
• Familiarity with IT service management Lean Six Sigma processes;
• Knowledge of IT service management design thinking processes;
• Experience with IT service management human-centered design processes;
• Familiarity with IT service management innovation management processes;
• Understanding of IT service management research and development processes;
• Experience with IT service management experimentation and prototyping processes;
• Familiarity with IT service management incubation and acceleration processes;
• Knowledge of IT service management partnership management processes;
• Experience with IT service management networking and collaboration processes;
• Familiarity with IT service management community building processes;
• Understanding of IT service management ecosystem management processes;
• Experience with IT service management sustainability and environmental management processes;
• Familiarity with IT service management diversity, equity, and inclusion processes;
• Knowledge of IT service management well-being and mental health processes;
• Experience with IT service management values and ethics management processes;
• Familiarity with IT service management corporate social responsibility processes;
• Understanding of IT service management philanthropy and volunteerism processes;
• Experience with IT service management mentorship and coaching processes;
• Familiarity with IT service management leadership development processes;
• Knowledge of IT service management succession planning processes;
• Experience with IT service management career development processes;
• Familiarity with IT service management talent acquisition processes;
• Understanding of IT service management recruitment marketing processes;
• Experience with IT service management employer branding processes;
• Familiarity with IT service management job description and job posting processes;
• Knowledge of IT service management interview process and hiring manager processes;
• Experience with IT service management new hire onboarding processes;
• Familiarity with IT service management performance management processes;
• Understanding of IT service management performance evaluation processes;
• Experience with IT service management salary and benefits administration processes;
• Familiarity with IT service management employee relations processes;
• Knowledge of IT service management labor laws and regulations processes;
• Experience with IT service management compliance and governance processes;
• Familiarity with IT service management risk management processes;
• Understanding of IT service management emergency preparedness processes;
• Experience with IT service management workplace safety processes;
• Familiarity with IT service management accident prevention processes;
• Knowledge of IT service management occupational health and safety processes;
• Experience with IT service management ergonomics and workspace design processes;
• Familiarity with IT service management accessibility and accommodations processes;
• Understanding of IT service management customer experience processes;
• Experience with IT service management customer journey mapping processes;
• Familiarity with IT service management customer feedback and sentiment analysis processes;
• Knowledge of IT service management Net Promoter Score processes;
• Experience with IT service management customer satisfaction surveys processes;
• Familiarity with IT service management customer loyalty and retention processes;
• Understanding of IT service management CRM and salesforce management processes;
• Experience with IT service management sales forecasting and pipeline management processes;
• Familiarity with IT service management account management processes;
• Knowledge of IT service management order-to-cash processes;
• Experience with IT service management procure-to-pay processes;
• Familiarity with IT service management claims and disputes management processes;
• Understanding of IT service management billing and invoicing processes;
• Experience with IT service management revenue recognition and accounting processes;
• Familiarity with IT service management cash flow management processes;
• Knowledge of IT service management accounts payable and accounts receivable processes;
• Experience with IT service management financial reporting and analysis processes;
• Familiarity with IT service management budgeting and forecasting processes;
• Understanding of IT service management cost management processes;
• Experience with IT service management investment appraisal processes;
• Familiarity with IT service management return on investment processes;
• Knowledge of IT service management net present value processes;
• Experience with IT service management payback period processes;
• Familiarity with IT service management break-even analysis processes;
• Understanding of IT service management sensitivity analysis processes;
• Experience with IT service management scenario planning processes;
• Familiarity with IT service management decision trees and game theory processes;
• Knowledge of IT service management Pareto analysis processes;
• Experience with IT service management correlation and regression analysis processes;
• Familiarity with IT service management time series analysis processes;
• Understanding of IT service management sampling and estimation processes;
• Experience with IT service management experimental design processes;
• Familiarity with IT service management hypothesis testing processes;
• Knowledge of IT service management ANOVA and regression analysis processes;
• Experience with IT service management reliability and maintenance processes;
• Familiarity with IT service management predictive maintenance processes;
• Understanding of IT service management condition-based maintenance processes;
• Experience with IT service management preventive maintenance processes;
• Familiarity with IT service management corrective maintenance processes;
• Knowledge of IT service management reactive maintenance processes;
• Experience with IT service management physical assets management processes;
• Familiarity with IT service management capital assets management processes;
• Understanding of IT service management intangible assets management processes;
• Experience with IT service management real estate and facilities management processes;
• Familiarity with IT service management construction and infrastructure management processes;
• Knowledge of IT service management maintenance and repair operations processes;
• Experience with IT service management spare parts management processes;
• Familiarity with IT service management logistics and supply chain management processes;
• Understanding of IT service management warehouse management processes;
• Experience with IT service management transportation management processes;
• Familiarity with IT service management packaging and shipping processes;
• Knowledge of IT service management freight and carrier management processes;
• Experience with IT service management customs clearance and duty drawback processes;
• Familiarity with IT service management international trade and export management processes;
• Understanding of IT service management compliance and regulatory requirements processes;
• Experience with IT service management commercial law and contract management processes;
• Familiarity with IT service management mergers and acquisitions processes;
• Knowledge of IT service management divestitures and spin-offs processes;
• Experience with IT service management restructuring and turnaround management processes;
• Familiarity with IT service management bankruptcy and insolvency processes;
• Understanding of IT service management crisis management and recovery processes;
• Experience with IT service management emergency preparedness processes;
• Familiarity with IT service management disaster recovery and business continuity processes;
• Knowledge of IT service management risk management processes;
• Experience with IT service management mitigation and reduction processes;
• Familiarity with IT service management insurance and risk financing processes;
• Understanding of IT service management policy and procedure management processes;
• Experience with IT service management business continuity and disaster recovery processes;
• Familiarity with IT service management contingency planning processes;
• Knowledge of IT service management emergency operations center management processes;
• Experience with IT service management incident management processes;
• Familiarity with IT service management crisis communication processes;
• Understanding of IT service management reputation management processes;
• Experience with IT service management media relations processes;
• Familiarity with IT service management public relations processes;
• Knowledge of IT service management internal communications processes;
• Experience with IT service management external communications processes;
• Familiarity with IT service management change management processes;
• Understanding of IT service management organization development processes;
• Experience with IT service management team development processes;
• Familiarity with IT service management leadership development processes;
• Knowledge of IT service management talent development processes;