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Chief Banking Technology Strategist
2 weeks ago
About the Role:
As a senior leader in our organization, you will be responsible for leading and overseeing post-implementation customer support activities within a software company operating in the banking domain.
This role requires an individual with extensive experience in software development and multiple project experience, particularly in banks, with over 10 years of experience.
Responsibilities:
- Lead and manage application support, services, and cloud support teams, providing guidance and support to ensure effective project execution.
- Develop and maintain strong relationships with clients, understanding their needs, and aligning services to meet their expectations.
- Ensure early identification and reporting of possible product defects, actively collaborating with implementation teams and communicating findings to the product development team for continuous improvement.
- Define and implement service delivery strategies, ensuring efficient processes and timely project completion.
- Drive business growth by identifying new opportunities within existing accounts and actively seeking new clients.
Requirements:
- 10+ years of experience in IT, well-versed in Microsoft Tech Stack and cloud environment.
- Experience in L3 support to enterprise clients such as banks.
- Bachelor's or master's degree in Computer Science.
- Banking experience is an added advantage.
- Relevant certifications (e.g., PMP, ITIL) would be advantageous.
- Strong leadership abilities, with the ability to inspire and motivate a team.
- Experience in managing Support Teams, supporting Online/Mobile Banking and CRM solutions in financial institutions.
- Complete command over Agile Scrum and Waterfall and other SDLC Methodologies.
- Excellent communication and interpersonal skills, with the ability to build and maintain relationships with clients and stakeholders.
What We Offer:
- Performance-Linked Bonus: Your hard work doesn't go unnoticed. Enjoy a performance-linked bonus as a testament to your dedication.
- Rewards Beyond the Job: Enjoy a comprehensive benefits package, including Remote Work Support, Health Insurance, Care Program, and Online Psychological Support. We care about you.
- Birthday Leave, Because You Matter: We value your special moments. Take the day off on your birthday and treat yourself.
About Us:
We are a global technology company dedicated to enabling financial institutions to become digital leaders by delivering world-class customer journeys in digital and assisted channels.
