
Retail Experience Director
4 days ago
As a Senior Retail Experience Manager, you will be responsible for overseeing the retail experience centre, ensuring customer satisfaction and maintaining a seamless shopping experience.
Key Responsibilities:- Manage the retail experience centre efficiently to meet customer expectations.
- Ensure adherence to retail standards of practice.
- Conduct timely stock and sample audits in the showroom.
- Maintain high standards of housekeeping and hygiene.
- Oversee visual merchandising standards in the showroom.
- Address customer queries and complaints promptly.
- Provide daily reports to the retail operations team.
- Maintain operation checklists in the experience center.
- Support sales teams in order closure.
- Accompany clients during showroom walk-throughs.
- Minimum 6-12 months of retail store experience.
- At least 1 year of experience as a store manager in retail.
- Prior experience in Furniture and Home Decor is preferred.
- Basic knowledge of Microsoft Office and Google Suite.
- Proficiency in store operations and SOP management.
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