Beauty Service Representative

5 days ago

Tirupati, Andhra Pradesh, India beBeeCustomer Full time ₹ 3,20,000 - ₹ 4,80,000
About the Role:

Pilgrim is one of the fastest-growing beauty and personal care brands offering a wide range of products across face care, haircare, skincare, makeup, and fragrances.

We handpick the world's best beauty secrets to create innovative and effective products that deliver results.

Responsibilities:
  • Customer Interaction
    • Respond promptly to customer inquiries via various channels such as phone, email, live chat, or social media.
    • Provide accurate and detailed information about products, services, policies, and procedures.
    • Assist customers in troubleshooting and resolving customer issues with products or services.
    • Ensure customer requests, concerns, and complaints are handled professionally and promptly.
    • Follow up with customers to ensure their issues have been resolved to their satisfaction.
  • Issue Resolution
    • Identify customer needs and determine the best course of action to resolve issues effectively.
    • Investigate and escalate complex customer issues to the appropriate internal teams for further assistance.
    • Collaborate with other departments to resolve customer complaints or coordinate special requests.
    • Keep accurate records of customer interactions, transactions, comments, and complaints on the ticketing tool.
  • Customer Satisfaction
    • Maintain a high level of professionalism, empathy, and patience while interacting with customers.
    • Strive to exceed customer expectations and deliver personalized service to enhance customer loyalty.
    • Continuously evaluate and improve the customer experience by providing feedback on processes, policies, and product improvements.
    • Seek opportunities to upsell or cross-sell products or services based on customer needs and preferences.
  • Teamwork and Communication
    • Collaborate with team members and share knowledge to ensure consistent and accurate customer support.
    • Communicate effectively with other departments to relay customer feedback, trends, and insights.
    • Participate in team meetings and training sessions to stay updated on product knowledge and customer service skills.
    • Contribute to a positive team environment by fostering open communication, mutual respect, and cooperation.
  • Record Keeping
    • Maintain accurate and detailed records of customer interactions, inquiries, and resolutions in the customer support system.
    Requirements:
    • Bachelor's degree or equivalent; associate degree is a plus.
    • Proven customer support experience or relevant customer service role.
    • Excellent verbal and written communication skills.
    • Strong problem-solving and decision-making abilities.
    • Empathetic and patient demeanor when dealing with customer issues or complaints.
    • Ability to handle a high volume of customer inquiries in a fast-paced environment.
    • Proficiency in using customer support software, ticketing systems, and CRM tools.
    • Ability to work independently as well as collaboratively within a team.
    • Flexibility to work in shifts and adapt to changing schedules as required.

Flexible working hours available.

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